Software Alternatives, Accelerators & Startups

Gleen VS ingestAI

Compare Gleen VS ingestAI and see what are their differences

Gleen logo Gleen

We delight our customers' customers. Gleen AI is the world's most accurate & capable generative AI-based chatbot. It doesn't hallucinate, automatically takes actions on behalf of customers, and is easy to set-up & maintain. It's also free to try.

ingestAI logo ingestAI

Build next-gen AI-powered bots in any social & messaging app
  • Gleen Landing page
    Landing page //
    2023-10-12

Gleen AI is the world’s most accurate and capable generative AI for customer success teams. As featured in TechCrunch and VentureWire, our generative AI chatbot doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Silicon Valley, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Amazon, and McKinsey & Company. Learn more and create your own free generative AI at http://gleen.ai.

  • ingestAI Landing page
    Landing page //
    2023-08-23

ingestAI

Pricing URL
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$ Details
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Release Date
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Gleen features and specs

  • No hallucination
    Generative AI answers you can trust
  • "Come as you are" knowledge ingestion
    Less implementation time upfront, less maintenance
  • Action Bots
    Take action on behalf of customers, integrate with enterprise systems
  • AI analytics
    Review generative AI answers; provide feedback to improve answers over time
  • Relevant citations
    Provide links to relevant support documents
  • Email integration
    Automatically reply via email
  • Agent assist
    Have Gleen AI compose responses which Agents can edit and send
  • Seamless escalation to live agents
    Forward entire conversation to help desk solution
  • Slack integration
    Support you customers in dedicated Slack channels
  • Discord integration
    Support customers/community members in Discord channels
  • Intercom integration
    Support customers and escalate to Intercom help desk
  • Zendesk integration
    Show generative AI chat in Zendesk chat window; escalate to live agents in Zendesk
  • Freshdesk integrate
    Show generative AI chat in Freshchat; escalate to live agents in Freshdesk

ingestAI features and specs

  • Ease of use
    IngestAI offers an intuitive user interface and streamlined integration process, making it user-friendly even for those with limited technical expertise.
  • Data Processing
    The platform is capable of efficiently ingesting and processing a large variety of data formats and types, providing flexibility for different use cases.
  • Scalability
    IngestAI is designed to handle scalability, allowing businesses to grow without worrying about their data ingestion becoming a bottleneck.
  • Real-time Analytics
    The tool supports real-time data analytics, enabling users to derive actionable insights almost instantaneously.
  • Integration
    It integrates well with various existing business tools and databases, providing a seamless workflow.

Possible disadvantages of ingestAI

  • Cost
    Depending on the scale of usage, the cost of utilizing IngestAI can add up, particularly for small businesses or startups with limited budgets.
  • Learning Curve
    Although the user interface is intuitive, mastering all the features and capabilities can require a bit of a learning curve, especially for advanced functionalities.
  • Customization Limitations
    There might be some limitations in how much users can customize the platform to suit specific needs outside of what the service offers.
  • Dependency on Internet
    As a cloud-based service, continuous and reliable internet access is necessary, which could be a limitation in areas with unstable connectivity.
  • Data Privacy
    Depending on how data is handled and stored, there may be concerns about data privacy, especially for highly sensitive information.

Gleen videos

How to Create a Free Generative AI Chatbot with Gleen AI

ingestAI videos

ChatGPT like bot in Discord within 3 minutes using IngestAI

More videos:

  • Tutorial - WhatsApp tutorial video with IngestAI
  • Review - ChatGPT like bot on Telegram in 2 minutes with IngestAI

Category Popularity

0-100% (relative to Gleen and ingestAI)
Chatbots
31 31%
69% 69
Productivity
0 0%
100% 100
Chatbot Platforms & Tools
AI
15 15%
85% 85

Questions and Answers

As answered by people managing Gleen and ingestAI.

What makes your product unique?

Gleen's answer

Gleen has invested heavily in creating a generative AI solution that doesn't hallucinate. We are LLM-agnostic, and the LLM represents 20% of our tech stack. We can also work with hosted or proprietary LLMs as well.

Why should a person choose your product over its competitors?

Gleen's answer

Gleen AI doesn't hallucinate. Time and time again, our prospects and customers tell us that Gleen AI's response quality is second to none.

How would you describe your primary audience?

Gleen's answer

VPs of Customer Success, Customer Service, Customer Support

Who are some of the biggest customers of your product?

Gleen's answer

  • IONQ
  • OKX Chain
  • zkSync
  • Wellkasa
  • DIMO
  • LoginRadius
  • Wilder World
  • Integral Recruiting Design

What's the story behind your product?

Gleen's answer

Gleen started off building generative AI chatbots for community support on Discord servers. We soon learned that our customers really loved our chatbot and were eager to work with us to improve its quality and functionality. We also realized that Gleen AI could be used for not only for community support, but also for customer support and sharing information with many external and internal stakeholders. We publicly announced Gleen AI in September, and we've been busy delighting our customers' customers ever since.

Which are the primary technologies used for building your product?

Gleen's answer

Gleen AI as an LLM-agnostic generative AI for customer support teams. We work with Open AI's GPT-4, Claude, and Llama 2, and we can also interface with proprietary LLMs. Our tech stack prevents hallucination and consists of an AI/ML layer that crawls our customers' knowledge bases on a regular basis, classifies and retrieves knowledge, and automatically determines the accuracy and relevance of generative AI responses. We also have a feedback loop with manual supervision that helps customers improve the quality of their Gleen AI responses over time.

User comments

Share your experience with using Gleen and ingestAI. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ingestAI seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gleen mentions (0)

We have not tracked any mentions of Gleen yet. Tracking of Gleen recommendations started around Oct 2023.

ingestAI mentions (3)

  • 🧰 AI Tools of the Day (6-28-23)
    Ingest AI - Build an AI knowledge base of what you know. Source: almost 2 years ago
  • Launch HN: Sidekick (YC W23) – AI support bot for developers
    Congrats on this launch! We at IngestAI[1] are in similar space albeit with different focus - we answer from all internal documentation in Slack/Discord/Whatsapp. We did a show hn just a few weeks ago[2] & has been wild since then - we have close to 10k+ users and counting. If you would like build slack/discord/whatsapp/telegram bots answer your customer questions from internal docs - please try us [1] :... - Source: Hacker News / about 2 years ago
  • AI is making it easier to create more noise, when all I want is good search
    The title makes it sound like those are mutually exclusive but I thought there was a bunch of services doing exactly what they are describing, all built on ChatGPT. E.g. https://ingestai.io/. - Source: Hacker News / about 2 years ago

What are some alternatives?

When comparing Gleen and ingestAI, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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ChatBot - Easy to use chatbot platform for business

ChatDOC - Chat with documents.

Penseum - Personalized, efficient student study assistant

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.