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Gleen VS SiteGPT

Compare Gleen VS SiteGPT and see what are their differences

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Gleen logo Gleen

We delight our customers' customers. Gleen AI is the world's most accurate & capable generative AI-based chatbot. It doesn't hallucinate, automatically takes actions on behalf of customers, and is easy to set-up & maintain. It's also free to try.

SiteGPT logo SiteGPT

ChatGPT for every website.
  • Gleen Landing page
    Landing page //
    2023-10-12

Gleen AI is the world’s most accurate and capable generative AI for customer success teams. As featured in TechCrunch and VentureWire, our generative AI chatbot doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Silicon Valley, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Amazon, and McKinsey & Company. Learn more and create your own free generative AI at http://gleen.ai.

  • SiteGPT Landing page
    Landing page //
    2023-10-06

Gleen features and specs

  • No hallucination
    Generative AI answers you can trust
  • "Come as you are" knowledge ingestion
    Less implementation time upfront, less maintenance
  • Action Bots
    Take action on behalf of customers, integrate with enterprise systems
  • AI analytics
    Review generative AI answers; provide feedback to improve answers over time
  • Relevant citations
    Provide links to relevant support documents
  • Email integration
    Automatically reply via email
  • Agent assist
    Have Gleen AI compose responses which Agents can edit and send
  • Seamless escalation to live agents
    Forward entire conversation to help desk solution
  • Slack integration
    Support you customers in dedicated Slack channels
  • Discord integration
    Support customers/community members in Discord channels
  • Intercom integration
    Support customers and escalate to Intercom help desk
  • Zendesk integration
    Show generative AI chat in Zendesk chat window; escalate to live agents in Zendesk
  • Freshdesk integrate
    Show generative AI chat in Freshchat; escalate to live agents in Freshdesk

SiteGPT features and specs

  • Ease of Use
    SiteGPT offers a user-friendly interface that allows for easy setup and integration of chatbots, making it accessible even for those with limited technical expertise.
  • Customizability
    The platform provides various customization options for chatbot behavior and appearance, enabling businesses to tailor the chatbot experience to their specific needs.
  • Natural Language Processing
    Powered by advanced GPT-3 technology, SiteGPT excels at understanding and responding to user queries naturally and accurately.
  • Scalability
    The platform can handle a large volume of interactions, making it suitable for businesses of all sizes.
  • Integration Capabilities
    SiteGPT can be integrated with a variety of third-party tools and platforms, allowing for seamless workflow automation and data management.

Possible disadvantages of SiteGPT

  • Cost
    The pricing for SiteGPT can be relatively high, especially for smaller businesses or startups operating on a tight budget.
  • Dependence on Internet
    As a cloud-based solution, SiteGPT requires a stable internet connection to function, which could be a limitation in areas with poor connectivity.
  • Data Privacy Concerns
    Users may have concerns about data privacy and security, as the platform processes and stores user interactions.
  • Learning Curve for Advanced Features
    While the basic setup is simple, leveraging advanced features and integrations may require a steeper learning curve or additional technical expertise.
  • Limited Offline Support
    The platform does not offer extensive support for offline interactions, limiting its functionality in scenarios where users are not connected to the internet.

Gleen videos

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How to Create a Free Generative AI Chatbot with Gleen AI

SiteGPT videos

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Category Popularity

0-100% (relative to Gleen and SiteGPT)

Gleen

SiteGPT

Chatbots
9 9%
Chatbots
91% 91
AI
4 4%
AI
96% 96
Chatbot Platforms & Tools
10 10%
Chatbot Platforms & Tools
90% 90
Customer Support
0 0%
Customer Support
100% 100

Questions and Answers

As answered by people managing Gleen and SiteGPT.

What makes your product unique?

Gleen's answer

Gleen has invested heavily in creating a generative AI solution that doesn't hallucinate. We are LLM-agnostic, and the LLM represents 20% of our tech stack. We can also work with hosted or proprietary LLMs as well.

Why should a person choose your product over its competitors?

Gleen's answer

Gleen AI doesn't hallucinate. Time and time again, our prospects and customers tell us that Gleen AI's response quality is second to none.

How would you describe your primary audience?

Gleen's answer

VPs of Customer Success, Customer Service, Customer Support

Who are some of the biggest customers of your product?

Gleen's answer

  • IONQ
  • OKX Chain
  • zkSync
  • Wellkasa
  • DIMO
  • LoginRadius
  • Wilder World
  • Integral Recruiting Design

What's the story behind your product?

Gleen's answer

Gleen started off building generative AI chatbots for community support on Discord servers. We soon learned that our customers really loved our chatbot and were eager to work with us to improve its quality and functionality. We also realized that Gleen AI could be used for not only for community support, but also for customer support and sharing information with many external and internal stakeholders. We publicly announced Gleen AI in September, and we've been busy delighting our customers' customers ever since.

Which are the primary technologies used for building your product?

Gleen's answer

Gleen AI as an LLM-agnostic generative AI for customer support teams. We work with Open AI's GPT-4, Claude, and Llama 2, and we can also interface with proprietary LLMs. Our tech stack prevents hallucination and consists of an AI/ML layer that crawls our customers' knowledge bases on a regular basis, classifies and retrieves knowledge, and automatically determines the accuracy and relevance of generative AI responses. We also have a feedback loop with manual supervision that helps customers improve the quality of their Gleen AI responses over time.

User comments

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Social recommendations and mentions

Based on our record, SiteGPT seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gleen mentions (0)

We have not tracked any mentions of Gleen yet. Tracking of Gleen recommendations started around Oct 2023.

SiteGPT mentions (5)

What are some alternatives?

When comparing Gleen and SiteGPT, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

ChatBot - Easy to use chatbot platform for business

CustomGPT.ai - Turn Data into Dialogue with AI-Driven Precision.

Penseum - Personalized, efficient student study assistant

My AskAI - Save your customers, users and followers hours searching and reading, with instant answers, on all your content. Add your documents, website or content and create your own ChatGPT, in <2 mins.

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