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GOAT Risk VS Freshdesk

Compare GOAT Risk VS Freshdesk and see what are their differences

GOAT Risk logo GOAT Risk

GOAT Risk™ Easy to use, low cost, risk management software. Packed with pre-populated, editable templates. Subscriptions from as low as £30p/m. Start managing your business risks in a matter of minutes.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • GOAT Risk Landing page
    Landing page //
    2021-08-11

GOAT Risk™ Easy to use, low cost, risk management software.

The pain free way to manage risk - so you can get on with managing your business.

With GOAT’s simple, secure, low cost risk management software tool, you can collaborate, manage, track and report on your business risks anywhere in the world, all for the price of a daily coffee.

Rolling monthly subscriptions from as little as £30.

Perfect for non-risk experts:

Built by risk experts - so you don't have to be one. Packed with pre-populated templates, risk tips, explanations and definitions, so anyone can use it without prior training.

Works 'straight out of the box':

No lengthy consultation periods or drawn-out, costly implementations. It's ready to use straight out of the box. Start managing your risks in a matter of minutes.

Low cost, transparent pricing:

Choose a plan based on your needs from as little as £30p/m. Cancel at any time. It's risk free!

  • Freshdesk Landing page
    Landing page //
    2022-01-28

GOAT Risk

$ Details
paid Free Trial £30.0 / Monthly (1 Risk profile / 5 Users / Additional Users at £6p/m)
Platforms
Cloud
Release Date
2020 August

GOAT Risk features and specs

  • Drag & Drop Risk Assessment: Quickly prioritise risks in a fun and engaging way
  • Risk Registers: Traditional risk registers with a modern twist. Reporting and analysis at the touch of a button.
  • Risk Profiles: Easily create and review risk profiles in workshops with the team or on your own. Review and analyse risk profiles for each department, project, business activity or at the Board level. An on-board Risk Universe is available to assist with risk identification.
  • Editable Risk Universe: The system's built in risk universe functionality helps users think holistically about the risks they face. With our Editable Risk Universe feature, you can make this entirely your own. Create and maintain a standardised and relevant risk taxonomy for the faster creation of comprehensive risk profiles.
  • Control Library: Build your own control library and then associate one control with multiple risks. This means reduced duplication, standardised controls, and the ability to see other risks that share common controls. You can also quickly attach controls to risks within a profile.
  • Controls Assessment: GOAT Risk™ guides you through a control risk self assessment, thinking along key control types, helping users to identify what’s in place and consider control effectiveness. This helps risk owners formulate SMART action plans.
  • Automated Action Tracking: Never miss a deliverable or due date by assigning action owners and timeframes. Automated workflow email reminders make status monitoring a breeze.
  • Incident Reporting: Capture all your Operational, Financial, Health & Safety and even Reputational risk incidents in one place. Grow an increasingly rich corporate memory and continuously promote lessons learned.
  • Key Risk Indicator Tracking: Connect metrics to your risks to enable a data-led, performance management approach, combined with a risk narrative and actions. When introduced, this can be a huge step forward in terms of the value risk management can deliver for you.
  • Risk Reporting: Customisable 1-Click reporting
  • Advanced Search & Report: Using drop downs, you can build a custom set of criteria to search and report upon, using any field (or combination of fields) that exist in the system. Build logical expressions to quickly find anything e.g. Risks where the trend is increasing or where the Net Score is in the red zone. Overdue actions where the status is not complete. Risks by category e.g. Operational / Departmental.
  • Request Update: You can pre-set update frequencies in GOAT Risk™, but sometimes you just need your profiles and risks updated before an important meeting. The Request Update feature allows the system administrator to send a custom message to the owner of a risk, or all the risk owners within a profile requesting an update. Risk owners receive a workflow email with the message, and a record of the request is created in the comments field.
  • Custom Templates: We’ve set things up with a standard risk template, but all the fields can be customised to fit your approach. Change the labels, add or hide fields, use it for other types of risks, lists or registers e.g. Health and Safety, supply chain or even a compliance risk register.
  • Fully Editable Heat-Map: Make it your own!

Freshdesk features and specs

No features have been listed yet.

GOAT Risk videos

Ditch the spreadsheet!

More videos:

  • Demo - Drag & Drop Risk Assessment Tool
  • Demo - GOAT Risk - Introduction and System Demo

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to GOAT Risk and Freshdesk)
Governance, Risk And Compliance
Customer Support
0 0%
100% 100
Education
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GOAT Risk and Freshdesk

GOAT Risk Reviews

We have no reviews of GOAT Risk yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GOAT Risk mentions (0)

We have not tracked any mentions of GOAT Risk yet. Tracking of GOAT Risk recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing GOAT Risk and Freshdesk, you can also consider the following products

VidSys - VidSys is a physical security solution that reduces costs, enhances response times, and leverage existing physical security devices, and much more.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SECTARA - SECTARA is a risk management solution that allows security risk consultants and security managers to create modern security risk assessments while assuring methodological rigor, all on the encrypted platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JCAD CORE - Enterprise risk management software

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!