Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Google News seems to be a lot more popular than Freshdesk. While we know about 131 links to Google News, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://news.google.com/ is having trouble for me. Sections aren't loading, with the error "Uh-oh, something went wrong. Please try again." On Android, the Google News app says "No recent articles". - Source: Hacker News / 28 days ago
When google did this long ago: https://news.google.com/ I knew the new industry was going to collapse. What more do you need from a new aggregator? Journalism was doomed since though. I had tried https://ground.news/ but never stuck with it. I like the idea but it fails at dimension. There is no left vs center vs right in Canada. Politics in Canada and Europe is 3 dimensional at least with wormholes in our... - Source: Hacker News / 2 months ago
Https://news.google.com/ ? It has briefs, read it and close the tab. It’s that simple. - Source: Hacker News / 3 months ago
If you like the Microsoft one, you can pin www.msn.com and for google its news.google.com. Source: 7 months ago
What I want to achieve is something like news.google.com but on YouTube, where I can get latest news about business for example, and then pick the topic (eg. Today are TSM stocks in trend, and I want to get all videos from today or yesterday about that topic from a News relevant channels.). Source: 8 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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