HackenProof Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

HackenProof mentions (6)

• Developer’s Guide To Web3 Security

  HackenProof – Hackenproof is Hacken’s bug hunting program. Hacken is a leading name in Web3 security, and just like Immunefy, Hackenproof offers huge bounties and is associated with big orgs like FTX and CoinGecko. - Source: dev.to / over 1 year ago

• 🔥Ethical hackers, it's a call for Ukrainian Cyber Defense!

  Also the domain registration, the website and twitter account were relatively recently created. Another strange thing is that their domain name hackenproof dot com was registered on 20 Aug 2017 and magically "all" their "testimonials" videos on YT are dated Nov 2017, how's possible that a company which basically nobody in the netsec community had heard before which didn't had even a domain name or a website up, in... Source: over 2 years ago

• Earn $2,579 per month on Fiverr, but how?

  The best way for projects is a bug bounty platform with triage service. The best way for hackers is web3. For instance, hackenproof.com - a bug bounty platform for crypto projects with own triage service. Source: over 2 years ago

• Learning A Foreign Language

  And 1 web3 cybersecurity company hacken.io with cybersec services including hackenproof.com - bug bounty platform with R&D office in Kyiv, Ukraine. Source: over 2 years ago

• Hacken & XT.com AMA Q&A Review

  Hacken is a reputable cybersecurity auditor of crypto projects and the ecosystem of cybersecurity initiatives, such as CER.live and the recently launched ToxicList and Hacken Scout, Hacken Proof and applications (hVPN, HackenAI). We are headquartered in Estonia and our R&D centre is located in Kyiv, Ukraine. Since our launch in 2017, we have entered into cooperation with more than 500 clients and established... Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago