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HelpScout VS CodeClimate

Compare HelpScout VS CodeClimate and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

CodeClimate logo CodeClimate

Code Climate provides automated code review for your apps, letting you fix quality and security issues before they hit production. We check every commit, branch and pull request for changes in quality and potential vulnerabilities.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • CodeClimate Landing page
    Landing page //
    2023-10-04

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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CodeClimate videos

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SaaS Chat: SaaSTV, the Affordable Care Act website, CodeClimate for code reviews

Category Popularity

0-100% (relative to HelpScout and CodeClimate)

HelpScout

CodeClimate

Customer Support
100 100%
Customer Support
0% 0
Code Coverage
0 0%
Code Coverage
100% 100
Help Desk
100 100%
Help Desk
0% 0
Code Analysis
0 0%
Code Analysis
100% 100

User comments

Share your experience with using HelpScout and CodeClimate. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and CodeClimate

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

CodeClimate Reviews

11 Interesting Tools for Auditing and Managing Code Quality
Code Climate is an analytics tool that is extremely useful for an organization that emphasizes quality. Code Climate offers two different products:
Source: geekflare.com

Social recommendations and mentions

Based on our record, CodeClimate should be more popular than HelpScout. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

CodeClimate mentions (11)

  • free-for.dev
    Codeclimate.com — Automated code review, free for Open Source and unlimited organisation-owned private repos (up to 4 collaborators). Also free for students and institutions. - Source: dev.to / over 1 year ago
  • How To Use Code Climate To Improve Software Quality
    Want to know how to enforce allowing only high-quality software into production? Check out this post on how to use CodeClimate can help you do just that! #DevOps #SoftwareDeveloper #softwaredevelopment #SoftwareEngineering #webdevelopment #codequality. Source: almost 2 years ago
  • RFC: A Full-stack Analytics Platform Architecture
    Ideally, software can quickly go from development to production. Continuous deployment and delivery are some processes that make this possible. Continuous deployment means establishing an automated pipeline from development to production while continuous delivery means maintaining the main branch in a deployable state so that a deployment can be requested at any time. Predecos uses these tools. When a commit goes... - Source: dev.to / about 2 years ago
  • Adding coverage to CI pipeline?
    The new code should not drop existing code coverage I've found in practice mainly catches changes to existing code that lack proper updates to existing tests. Our company uses Code Climate for these checks, so we don't have to manage / write our own tooling for this purpose. Source: over 2 years ago
  • Node.js best practices list (July 2021)
    TL;DR: Using static analysis tools helps by giving objective ways to improve code quality and keeps your code maintainable. You can add static analysis tools to your CI build to fail when it finds code smells. Its main selling points over plain linting are the ability to inspect quality in the context of multiple files (e.g. Detect duplications), perform advanced analysis (e.g. Code complexity), and follow the... - Source: dev.to / almost 3 years ago
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What are some alternatives?

When comparing HelpScout and CodeClimate, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SonarQube - SonarQube, a core component of the Sonar solution, is an open source, self-managed tool that systematically helps developers and organizations deliver Clean Code.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Codacy - Automatically reviews code style, security, duplication, complexity, and coverage on every change while tracking code quality throughout your sprints.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ESLint - The fully pluggable JavaScript code quality tool

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