HelpScout

Website

helpscout.com

Pricing URL

Official HelpScout Pricing

$ Details

paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Platforms

-

Release Date

-

Categories

#Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

GOAT Risk

Website

goatrisksolutions.com

Pricing URL

Official GOAT Risk Pricing

$ Details

paid Free Trial £30.0 / Monthly (1 Risk profile / 5 Users / Additional Users at £6p/m)

Platforms

Cloud

Release Date

2020 August

Categories

#Risk Management #Enterprise Risk Management #Investing #Education

HelpScout features and specs

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GOAT Risk features and specs

• Drag & Drop Risk Assessment: Quickly prioritise risks in a fun and engaging way
• Risk Registers: Traditional risk registers with a modern twist. Reporting and analysis at the touch of a button.
• Risk Profiles: Easily create and review risk profiles in workshops with the team or on your own. Review and analyse risk profiles for each department, project, business activity or at the Board level. An on-board Risk Universe is available to assist with risk identification.
• Editable Risk Universe: The system's built in risk universe functionality helps users think holistically about the risks they face. With our Editable Risk Universe feature, you can make this entirely your own. Create and maintain a standardised and relevant risk taxonomy for the faster creation of comprehensive risk profiles.
• Control Library: Build your own control library and then associate one control with multiple risks. This means reduced duplication, standardised controls, and the ability to see other risks that share common controls. You can also quickly attach controls to risks within a profile.
• Controls Assessment: GOAT Risk™ guides you through a control risk self assessment, thinking along key control types, helping users to identify what’s in place and consider control effectiveness. This helps risk owners formulate SMART action plans.
• Automated Action Tracking: Never miss a deliverable or due date by assigning action owners and timeframes. Automated workflow email reminders make status monitoring a breeze.
• Incident Reporting: Capture all your Operational, Financial, Health & Safety and even Reputational risk incidents in one place. Grow an increasingly rich corporate memory and continuously promote lessons learned.
• Key Risk Indicator Tracking: Connect metrics to your risks to enable a data-led, performance management approach, combined with a risk narrative and actions. When introduced, this can be a huge step forward in terms of the value risk management can deliver for you.
• Risk Reporting: Customisable 1-Click reporting
• Advanced Search & Report: Using drop downs, you can build a custom set of criteria to search and report upon, using any field (or combination of fields) that exist in the system. Build logical expressions to quickly find anything e.g. Risks where the trend is increasing or where the Net Score is in the red zone. Overdue actions where the status is not complete. Risks by category e.g. Operational / Departmental.
• Request Update: You can pre-set update frequencies in GOAT Risk™, but sometimes you just need your profiles and risks updated before an important meeting. The Request Update feature allows the system administrator to send a custom message to the owner of a risk, or all the risk owners within a profile requesting an update. Risk owners receive a workflow email with the message, and a record of the request is created in the comments field.
• Custom Templates: We’ve set things up with a standard risk template, but all the fields can be customised to fit your approach. Change the labels, add or hide fields, use it for other types of risks, lists or registers e.g. Health and Safety, supply chain or even a compliance risk register.
• Fully Editable Heat-Map: Make it your own!

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