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HelpScout VS Postmates

Compare HelpScout VS Postmates and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Postmates logo Postmates

Anything, anytime, anywhere. Postmate it. Food, drinks and groceries available for delivery or pickup.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Postmates Landing page
    Landing page //
    2021-09-12

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

Postmates

Website
postmates.com
Pricing URL
-
$ Details
-
Release Date
2011 May
Edit details

HelpScout features and specs

No features have been listed yet.

Postmates features and specs

  • Headquarters: San Francisco, CA

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Postmates videos

+ Add

A Day in the Life of a Postmates Delivery Driver (Review, Earnings, Tips, Suggestions)

More videos:

  • Review - Delivering With Postmates For 3 HOURS! Earnings Breakdown, Postmates Ride Along, Vlog
  • Review - My Review on Driving for POSTMATES after new update

Category Popularity

0-100% (relative to HelpScout and Postmates)

HelpScout

Postmates

Customer Support
100 100%
Customer Support
0% 0
Food And Beverage
0 0%
Food And Beverage
100% 100
Help Desk
100 100%
Help Desk
0% 0
Food Delivery
0 0%
Food Delivery
100% 100

User comments

Share your experience with using HelpScout and Postmates. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Postmates

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Postmates Reviews

Best Grocery and Food Delivery Apps
Postmates provides the best customer service. It is especially good for group orders. Postmates provides restaurant recommendations for parties and groups.
Source: www.earncheese.com
Your guide to restaurant delivery apps in Metro Detroit
Postmates: In addition to delivery and pick up from fast food, chain and independent restaurants, Postmates has some unique offerings like delivery from your local 7-Eleven. Get your junk food fix with a Slurpee and a bag of Cheetos, but you can also get fresh fruit, yogurt and sandwiches. They'll even deliver Starbucks and Dunkin'.
Source: eu.detroitnews.com
As food delivery booms, the office lunch run gets an app
Silicon Valley has built innumerable ways to get prepared food delivered to your door. DoorDash, Grubhub, UberEats, Caviar, Amazon Restaurants, Postmates and others have scores of paid couriers who whisk hot meals from restaurants to customers for a fee.
Source: www.sfchronicle.com
Asian food delivery startup Chowbus raises $4M
Chowbus, an Asian food ordering platform headquartered in Chicago, has brought in a $4 million “seed”; funding led by Greycroft Partners and FJ Labs, with participation from Hyde Park Angels and Fika Ventures. The startup, aware of the challenges that plague startups in this space, says offering exclusive access to restaurants and eliminating service fees sets it apart from...
Source: www.smarthostingplans.com
The best food delivery in Miami that won’t leave you hungry
Postmates is another national delivery giant on par with Uber Eats. The two operate very similarly as well. Pick a spot, order up (brace for what’s normally a $3.99 delivery fee) and track your order as it makes its way to you. Postmates loves offering spontaneous discount codes for free deliveries, so be sure to turn notifications on to receive the codes.
Source: www.timeout.com

Social recommendations and mentions

Based on our record, Postmates should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Postmates mentions (3)

  • On a video with a guy calling another guy “baby”
    They've been super obvious about it! Source: over 2 years ago
  • Food delivery near Disneyland?
    You can download the app and use Instacart or Postmates or check the website for each store, as they often have their own delivery options as well (Target is partnered with Shipt and I think Vons has their own delivery). Source: over 2 years ago
  • [Postmates] YYMV Postmates: $30 Off With Promo Code SAVINGS for California (Los Angeles, Palm Springs, Orange County, Inland Empire, Ventura) - $30 [Deal Price: $30.00]
    Deal link: Postmates (additional 15% off coupon on app). Source: about 3 years ago

What are some alternatives?

When comparing HelpScout and Postmates, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DoorDash - Through the combination of a smartly designed mobile app and a fleet of experienced drivers, DoorDash can deliver food from a wealth of local restaurants directly to your door.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Uber Eats - From tap to table in minutes

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GrubHub - Hungry? The GrubHub app can help.

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