Software Alternatives, Accelerators & Startups

Hive VS HelpDesk

Compare Hive VS HelpDesk and see what are their differences

Hive logo Hive

Seamless project management and collaboration for your team.
Visit Website

HelpDesk logo HelpDesk

The easiest help desk system for a team like yours.
  • Hive Landing page
    Landing page //
    2021-03-01

Hive is the powerful project management tool built to help teams move faster. Used by teams at Starbucks, Comcast and Toyota, Hive gives teams the ability to manage projects, communicate effectively, and analyze team productivity stats.

The basis of Hive is action cards, which can be organized into projects and collaborated on by several team members. Cards are assigned due dates and subtasks, and can be viewed flexibly in Gantt, Kanban, calendar or table view. Hive also has native chat and a first-of-its-kind email integration, which enables the tool to act as an all-in-one hub for businesses of all sizes, empowering efficiency and innovation.

  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is the easy-to-use online ticketing system that simplifies team workflows and scales seamlessly to meet the needs of any business, from small startups to large corporations. It's designed to enhance internal collaboration significantly, allowing team members to manage, assign, and resolve customer inquiries efficiently. Features like tagging, private notes, and canned responses ensure swift management of every customer interaction.

Equipped with powerful AI features, HelpDesk goes beyond traditional systems by optimizing responses and managing email and mail overload through intelligent categorization and prioritization. This makes HelpDesk a time-saver for teams with limited support staff and a superior alternative to conventional email systems, providing a structured platform that prevents information from slipping through the cracks.

With 256-bit SSL encryption to safeguard all data interactions, HelpDesk ensures a secure and reliable environment for your customer service operations.

Recognized for its value for money, HelpDesk offers comprehensive capabilities at a competitive price, making it an indispensable tool for businesses delivering exceptional customer service.

Hive

Website
hive.com
$ Details
$12.0 / Monthly (Per user)
Platforms
iOS Android Windows Mac OSX Browser
Release Date
2016 January
Startup details
Country
United States
State
New York
City
New York
Founder(s)
Brett Knutson
Employees
50 - 99

HelpDesk

$ Details
paid Free Trial $4.0 / Monthly (per agent)
Platforms
-
Release Date
-

Hive features and specs

  • Free Trial: 14 day free trial
  • Integrations: Integrates with email, Slack, Dropbox, and more
  • File sharing: Ability to share files in Hive
  • Easy to Set-up and use: Simple workspace set up
  • Analytics and Reporting: Personalized analytics

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Hive videos

Using Hive As A Leader, Manager, or User

More videos:

  • Review - Hive Review – Compact Project Management Software for Teamwork Optimization

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Category Popularity

0-100% (relative to Hive and HelpDesk)
Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hive and HelpDesk

Hive Reviews

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Hive comes with multiple ways to view your notes, including Kanban, table, calendar, and portfolio. This project management app also features time-tracking capabilities and collaborative note-taking.
Source: clickup.com
A Jack of All Trades vs Dedicated Workflow Management
It’s a very solid all-rounder, but there is a reason they say a Jack of all trades is a master of none. Hive excels in terms of how much stuff it offers. You really can do all your work from Hive. The biggest selling point is you don’t need to have multiple tabs open in your browser, you can work within the same tab where Hive is loaded in, switching between the menu options...
The Ultimate List of 20 Best AI Work Management Tools
Integrated collaboration and project management: Hive combines project management features with collaboration tools like chat, file sharing, and team communication, providing teams with a unified platform to manage work and collaborate effectively.
Source: ppm.express
21 Time Tracking Tools To Manage Your Workday
Hive combines the features of a robust time-tracking tool and power of project management software all in one single platform. Hive’s clean interface is ideal for scheduling, planning, communicating with a team, time tracking, time estimations, managing to-do lists, gathering information and feedback via forms, approving project updates, emailing, and more. If there’s...
Source: hive.com
10 Best Software For Project Management in 2022
In addition, Hive’s analytics capabilities allow you to track the progress of your team and projects. You can also track project completion rates, individual work done, the most productive days of the week, activities not completed on time, and so on.
Source: medium.com

HelpDesk Reviews

We have no reviews of HelpDesk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Hive should be more popular than HelpDesk. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hive mentions (9)

  • Best app for a calendar/time block to do list
    I use Hive hive.com , which is also a project management tool. I sync it with my google calendar for work-related things and with my calendar app on iPhone for home/family-related things. Guess I could use just one calendar and use tags, but this system works best for me. What I like about Hive is that I can create a time block right from my task dashboard, the app also let me start notes from a meeting straight... Source: 12 months ago
  • ClickUp Release Notes 2.174
    You could check out hive.com. Quite OK, though not as good as ClickUp. But free as a single user. Source: over 1 year ago
  • Project Management Software Recommendation for Creative Agency
    Try out https://hive.com/. We tried it out and it wasn't quite what we needed it for, but it seems great for project management. They even had a desktop app and it was free! Oh an internal chat and email integration too. Source: over 1 year ago
  • Breaking Into Legal Tech
    Make • Build and automate workflows InvoiceBerry • Online invoicing for small businesses Gusto • Payroll, benefits and HR management Hive • Manage tasks, workflows and team’s work Lanva • Social video editing app. ClickUp • Manage tasks, docs, chat, goals and more Plausible • Open-source privacy-friendly web analytics Podcast Hawk • Podcast guest booking software. Writesonic • AI-driven content... Source: over 1 year ago
  • PM tool suggestions for personal use and transferrable skills
    Another pjm-tool for personal use which is worth checking out is Hive. Loads of features for free, even Gantt-charts. And it is possible to export data in xml (in gantt-view). Source: almost 2 years ago
View more

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 12 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: over 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

What are some alternatives?

When comparing Hive and HelpDesk, you can also consider the following products

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

monday.com - The most intuitive platform to manage projects and teamwork

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.