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Hornbill VS ALVAO

Compare Hornbill VS ALVAO and see what are their differences

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  3. » Reviews
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Hornbill logo Hornbill

Hornbill offers an ITIL compliant IT Service Desk platform

ALVAO logo ALVAO

ITIL-aligne ITSM and ITAM solutions for SMBs. Service Desk and IT Asset Management software developed for Microsoft 365.
  • Hornbill Landing page
    Landing page //
    2022-12-18
  • ALVAO
    Image date //
    2024-03-13

ALVAO is a next-gen ITSM solution that combines powerful ticketing and asset management with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features like automated asset discovery and AI-powered impact analysis, ALVAO empowers your IT team to deliver exceptional service, reduce response times, and boost overall productivity.

Hornbill features and specs

  • Collaborative Features
    Hornbill provides robust collaborative features that enhance team interaction and improve productivity by allowing seamless communication and the sharing of information within an organization.
  • User-Friendly Interface
    The platform is known for its intuitive and easy-to-use interface, which helps reduce the learning curve for new users, facilitating efficient adoption across teams.
  • Customization
    Hornbill offers extensive customization options, allowing organizations to tailor the software to fit their specific processes and workflows, ensuring a better alignment with business needs.
  • Cloud-Based
    As a cloud-based solution, Hornbill provides the flexibility for users to access services from anywhere, promoting remote work capabilities and ensuring data availability.

Possible disadvantages of Hornbill

  • Pricing Concerns
    Some users may find Hornbill's pricing to be on the higher side, especially for smaller businesses or startups with limited budgets.
  • Complexity in Advanced Features
    While offering powerful features, some advanced functionalities may require a steep learning curve or additional training for users to fully utilize them effectively.
  • Integration Limitations
    While Hornbill provides integration capabilities, there might be limitations in terms of the ease and extent to which it can integrate with certain third-party applications.
  • Scalability for Large Enterprises
    For very large organizations, there could be concerns regarding how well Hornbill scales compared to other enterprise-level solutions, potentially affecting performance or manageability.

ALVAO features and specs

No features have been listed yet.

Hornbill videos

+ Add

INSTALL & REVIEW: HORNBILL SMART DOOR DEAD BOLT LOCK ELECTRONIC DEADBOLT WIFI

More videos:

  • Review - Hornbill HB002 Smartlock Review
  • Review - Hornbill Smart Dead Bolt Lock Alexa Google Home Review

ALVAO videos

+ Add

IT Service Management designed for Microsoft 365

More videos:

  • Review - ALVAO IT Asset Management Overview
  • Review - Raise a request via email in ALVAO Service Desk
  • Review - Joiners, movers & leavers process in ALVAO

Category Popularity

0-100% (relative to Hornbill and ALVAO)

Hornbill

ALVAO

IT Service Management
75 75%
IT Service Management
25% 25
IT Management
100 100%
IT Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
ITSM
100 100%
ITSM
0% 0

Questions and Answers

As answered by people managing Hornbill and ALVAO.

Which are the primary technologies used for building your product?

ALVAO's answer:

We develop our products mainly in C#, JavaScript, and Microsoft SQL.

How would you describe your primary audience?

ALVAO's answer:

Medium-sized company (200-2000 employees) using a wide range of Microsoft products.

Why should a person choose your product over its competitors?

ALVAO's answer:

In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.

What makes your product unique?

ALVAO's answer:

The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.

Who are some of the biggest customers of your product?

ALVAO's answer:

HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper

What's the story behind your product?

ALVAO's answer:

We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.

User comments

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What are some alternatives?

When comparing Hornbill and ALVAO, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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