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HaloITSM VS ALVAO

Compare HaloITSM VS ALVAO and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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HaloITSM logo HaloITSM

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

ALVAO logo ALVAO

ITIL-aligne ITSM and ITAM solutions for SMBs. Service Desk and IT Asset Management software developed for Microsoft 365.
  • HaloITSM Landing page
    Landing page //
    2022-03-02

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

  • ALVAO
    Image date //
    2024-03-13

ALVAO is a next-gen ITSM solution that combines powerful ticketing and asset management with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features like automated asset discovery and AI-powered impact analysis, ALVAO empowers your IT team to deliver exceptional service, reduce response times, and boost overall productivity.

HaloITSM

Website
haloitsm.com
Pricing URL
Official HaloITSM Pricing
$ Details
paid Free Trial $49.0 / Monthly (Agent)
Platforms
Web Windows Android iOS Mac OSX Linux Cross Platform iPhone
Release Date
-
Edit details

ALVAO

Website
alvao.com
Pricing URL
Official ALVAO Pricing
$ Details
paid Free Trial
Platforms
-
Release Date
1999 January
Edit details

HaloITSM features and specs

  • User-Friendly Interface
    HaloITSM offers an intuitive and easy-to-navigate interface that makes it simple for users to access various ITSM features without a steep learning curve.
  • Comprehensive Features
    The platform provides a broad range of ITSM functionalities, including incident, problem, change, and asset management, allowing organizations to manage all IT services in one place.
  • Customization
    HaloITSM allows for a considerable degree of customization, enabling organizations to tailor workflows, dashboards, and reports to meet their specific IT service management needs.
  • Integration Capabilities
    It offers robust integration options with other popular software and tools, making it easier for organizations to synchronize HaloITSM with their existing IT ecosystems.
  • Cloud-Based
    Being a cloud-based solution, HaloITSM ensures users can access the platform from anywhere, facilitating remote work and improving accessibility.

Possible disadvantages of HaloITSM

  • Pricing Structure
    Some users may find HaloITSM's pricing model to be on the higher side, especially for smaller organizations or startups with limited budgets.
  • Limited User Community
    HaloITSM has a smaller user community compared to some other ITSM solutions, which could limit the availability of community-driven resources and forums.
  • Complexity in Advanced Features
    While the basic features are user-friendly, some advanced functionalities may require more time and training to fully utilize, posing a challenge for less experienced users.
  • Scalability Concerns for Very Large Enterprises
    For exceptionally large enterprises, there may be concerns regarding the scalability of HaloITSM to handle extremely high volumes of data and users efficiently.
  • Initial Setup
    The initial setup process can be time-consuming and may require detailed planning to align the platform configuration with specific organizational needs.

ALVAO features and specs

No features have been listed yet.

HaloITSM videos

+ Add

HaloITSM in a Nutshell

More videos:

  • Review - Workflows in HaloITSM
  • Review - HaloITSM Workflow Automation - Tech Talk with Excalibur Data Systems

ALVAO videos

+ Add

IT Service Management designed for Microsoft 365

More videos:

  • Review - ALVAO IT Asset Management Overview
  • Review - Raise a request via email in ALVAO Service Desk
  • Review - Joiners, movers & leavers process in ALVAO

Category Popularity

0-100% (relative to HaloITSM and ALVAO)

HaloITSM

ALVAO

ITSM
90 90%
ITSM
10% 10
IT Service Management
85 85%
IT Service Management
15% 15
IT Asset Management
0 0%
IT Asset Management
100% 100
IT Helpdesk
100 100%
IT Helpdesk
0% 0

Questions and Answers

As answered by people managing HaloITSM and ALVAO.

Which are the primary technologies used for building your product?

ALVAO's answer:

We develop our products mainly in C#, JavaScript, and Microsoft SQL.

How would you describe your primary audience?

ALVAO's answer:

Medium-sized company (200-2000 employees) using a wide range of Microsoft products.

Why should a person choose your product over its competitors?

ALVAO's answer:

In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.

What makes your product unique?

ALVAO's answer:

The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.

Who are some of the biggest customers of your product?

ALVAO's answer:

HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper

What's the story behind your product?

ALVAO's answer:

We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.

User comments

Share your experience with using HaloITSM and ALVAO. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HaloITSM seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HaloITSM mentions (2)

  • College sysadmin here - what Service Desk/ITSM platform should I be looking at?
    Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 2 years ago
  • Helpdesk Solution
    Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 3 years ago

ALVAO mentions (0)

We have not tracked any mentions of ALVAO yet. Tracking of ALVAO recommendations started around Mar 2024.

What are some alternatives?

When comparing HaloITSM and ALVAO, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Hornbill - Hornbill offers an ITIL compliant IT Service Desk platform

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Jira Service Management - Jira Service Management is an online development platform that facilitates users with multiple services.

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