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Jira Service Management VS ALVAO

Compare Jira Service Management VS ALVAO and see what are their differences

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Jira Service Management logo Jira Service Management

Jira Service Management is an online development platform that facilitates users with multiple services.

ALVAO logo ALVAO

ITIL-aligne ITSM and ITAM solutions for SMBs. Service Desk and IT Asset Management software developed for Microsoft 365.
  • Jira Service Management Landing page
    Landing page //
    2023-08-18
  • ALVAO
    Image date //
    2024-03-13

ALVAO is a next-gen ITSM solution that combines powerful ticketing and asset management with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features like automated asset discovery and AI-powered impact analysis, ALVAO empowers your IT team to deliver exceptional service, reduce response times, and boost overall productivity.

Jira Service Management features and specs

  • Integration with Atlassian Suite
    Jira Service Management seamlessly integrates with other Atlassian products like Jira Software, Confluence, and Bitbucket, offering a cohesive environment for teams already using these tools.
  • Customizable Workflows
    Jira Service Management provides highly customizable workflows, allowing organizations to tailor their processes to meet specific ITSM needs effectively.
  • Automation Capabilities
    With built-in automation features, teams can streamline repetitive tasks, which helps in reducing overhead and improving efficiency.
  • Scalability
    The platform is scalable, making it suitable for small to large enterprises, enabling teams to grow and adapt as their service management needs evolve.
  • Robust Reporting and Analytics
    It offers comprehensive reporting and analytics capabilities, providing insights for continuous improvement and better decision-making.

Possible disadvantages of Jira Service Management

  • Complexity for New Users
    New users may find the platform overwhelming due to its extensive features and configurations, which can lead to a steeper learning curve.
  • Pricing Structure
    Jira Service Management can become expensive, especially for larger teams, as pricing scales with user count and additional features.
  • Customization Limitations
    While the platform is customizable, some specific customizations may require advanced knowledge or additional plugins that can complicate setup.
  • Performance Issues
    In some cases, users have reported performance issues, particularly when handling a large number of requests or integrating several apps.
  • Limited Out-of-the-box ITIL Features
    Although Jira Service Management supports ITIL practices, some users feel it lacks certain out-of-the-box ITIL features that competitors offer.

ALVAO features and specs

No features have been listed yet.

Jira Service Management videos

+ Add

Introducing Jira Service Management

More videos:

  • Review - Jira Service Management Overview (Tutorial Part 1/6)
  • Review - Jira Service Management: A Review

ALVAO videos

+ Add

IT Service Management designed for Microsoft 365

More videos:

  • Review - ALVAO IT Asset Management Overview
  • Review - Raise a request via email in ALVAO Service Desk
  • Review - Joiners, movers & leavers process in ALVAO

Category Popularity

0-100% (relative to Jira Service Management and ALVAO)

Jira Service Management

ALVAO

IT Service Management
68 68%
IT Service Management
32% 32
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Management
100 100%
IT Management
0% 0

Questions and Answers

As answered by people managing Jira Service Management and ALVAO.

Which are the primary technologies used for building your product?

ALVAO's answer:

We develop our products mainly in C#, JavaScript, and Microsoft SQL.

How would you describe your primary audience?

ALVAO's answer:

Medium-sized company (200-2000 employees) using a wide range of Microsoft products.

Why should a person choose your product over its competitors?

ALVAO's answer:

In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.

What makes your product unique?

ALVAO's answer:

The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.

Who are some of the biggest customers of your product?

ALVAO's answer:

HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper

What's the story behind your product?

ALVAO's answer:

We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.

User comments

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What are some alternatives?

When comparing Jira Service Management and ALVAO, you can also consider the following products

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Hornbill - Hornbill offers an ITIL compliant IT Service Desk platform

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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