iExplorer Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

iExplorer mentions (13)

• Any ideas on how to extract old photos from iPhone5?

  I've had success with this one in the past, there are others if you search: https://macroplant.com/iexplorer. Source: 7 months ago

• Transferring music off of an iPhone to another device?

  On Windows, there is a tool you can download called iExplorer by Macroplant. It's 40$ for a license, but the free demo let's you do up to 10 songs at a time. Hope this helps anyone! Source: over 1 year ago

• Where is dungeon data stored in the Puzzle and Dragons app?

  If you are looking for iExplorer, https://macroplant.com/iexplorer. Source: over 1 year ago

• [HELP] I used to have jailbreak, and I got the thing to prevent updates, now my phone is updated to 15.5 and I constantly get the error "Unable to check for system update"

  I honestly haven't done anything like that in a minute. You can try iMazing, that would be my first choice. If not, maybe iExplorer, iBackupBot, or iPhoneBackupExtractor. All of these will let you edit the backup, I just don't know which will let you browse the whole file system so you can clear out that specific folder. Hope this helps. Source: about 2 years ago

• Need help capturing long text message conversation for printing

  IExplorer works really well for Iphone. It backs up the entire phone and allows you to explore the backup files individually and you can export full text message chain to PDF. It does cost a nominal fee, but I've found that it works well enough to be worth it. Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago