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iTop VS Opendcim

Compare iTop VS Opendcim and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

Opendcim logo Opendcim

a free, web based Data Center Infrastructure Management application.
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • Opendcim Landing page
    Landing page //
    2019-02-10

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

Opendcim features and specs

  • Open Source
    Being open-source, OpenDCIM is free to use, modify, and distribute, reducing overall software costs and providing greater flexibility.
  • Community Support
    A strong community of users and developers contributes to its development, offering forums, documentation, and shared experiences.
  • Customizable
    Users have the ability to tailor the software to their specific needs, enabling them to add or modify features as required.
  • Scalability
    Designed to manage multiple data centers, OpenDCIM can scale according to the user's requirements, making it suitable for small to large deployments.
  • Hardware Agnostic
    OpenDCIM supports a wide range of hardware, allowing for integration with various devices without being locked into a specific vendor.

Possible disadvantages of Opendcim

  • Complexity
    Installation and initial setup can be complex, requiring a good understanding of IT and data center infrastructure.
  • Limited Official Support
    As a community-driven project, there is no formal customer support, which may be a drawback for organizations requiring guaranteed assistance.
  • Feature Gaps
    Some advanced features available in commercial DCIM solutions may be lacking, potentially requiring additional development and customization.
  • User Interface
    The user interface may not be as polished or intuitive as some commercial alternatives, potentially impacting user experience and adoption.
  • Documentation Variability
    While there is community documentation, its quality and comprehensiveness can vary, potentially making troubleshooting and learning more difficult.

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

Opendcim videos

+ Add

openDCIM - Adding Pictures to Devices

Category Popularity

0-100% (relative to iTop and Opendcim)

iTop

Opendcim

Monitoring Tools
25 25%
Monitoring Tools
75% 75
Log Management
27 27%
Log Management
73% 73
Help Desk
100 100%
Help Desk
0% 0
DCIM Software
0 0%
DCIM Software
100% 100

User comments

Share your experience with using iTop and Opendcim. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare iTop and Opendcim

iTop Reviews

We have no reviews of iTop yet.
Be the first one to post

Opendcim Reviews

12 Open Source/Commercial Software for Data Center Infrastructure Management
Thanks to its open-source code, Opendcims should work fine for the companies having their own developers.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, Opendcim seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iTop mentions (0)

We have not tracked any mentions of iTop yet. Tracking of iTop recommendations started around Mar 2021.

Opendcim mentions (2)

  • What DCIM Software to use
    OpenDCIM is antiquated but its data model is quite sane. Its PDU monitoring is very basic but serviceable - the managers loved it. It is barely maintained and its old fashioned PHP does it no favor, so I advise to steer clear of it... But it does work. Source: over 2 years ago
  • IT Pro Tuesday #152 - Secure Backup, Python Course, Remote Device Management & More
    OpenDCIM is designed for simple, complete data-center asset tracking. Offers support for multiple rooms; management of space, power and cooling; basic contact management and integration into existing business directory via UserID; fault tolerance; computation of center of gravity for each cabinet; template management for devices (with ability to override per device); optional tracking of cable connections within... Source: almost 4 years ago

What are some alternatives?

When comparing iTop and Opendcim, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Device42 - Automatically maintain an up-to-date inventory of your physical, virtual, and cloud servers and containers, network components, software/services/applications, and their inter-relationships and inter-dependencies.

Sunbird dcTrack - Sunbird is among the most reputed DCIM companies offering data center infrastructure management software, cable management system, infrastructure design and optimization services. Free Consultation 1.800.724.8090.

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