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Zendesk VS Opendcim

Compare Zendesk VS Opendcim and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Opendcim logo Opendcim

a free, web based Data Center Infrastructure Management application.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Opendcim Landing page
    Landing page //
    2019-02-10

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Opendcim features and specs

  • Open Source
    Being open-source, OpenDCIM is free to use, modify, and distribute, reducing overall software costs and providing greater flexibility.
  • Community Support
    A strong community of users and developers contributes to its development, offering forums, documentation, and shared experiences.
  • Customizable
    Users have the ability to tailor the software to their specific needs, enabling them to add or modify features as required.
  • Scalability
    Designed to manage multiple data centers, OpenDCIM can scale according to the user's requirements, making it suitable for small to large deployments.
  • Hardware Agnostic
    OpenDCIM supports a wide range of hardware, allowing for integration with various devices without being locked into a specific vendor.

Possible disadvantages of Opendcim

  • Complexity
    Installation and initial setup can be complex, requiring a good understanding of IT and data center infrastructure.
  • Limited Official Support
    As a community-driven project, there is no formal customer support, which may be a drawback for organizations requiring guaranteed assistance.
  • Feature Gaps
    Some advanced features available in commercial DCIM solutions may be lacking, potentially requiring additional development and customization.
  • User Interface
    The user interface may not be as polished or intuitive as some commercial alternatives, potentially impacting user experience and adoption.
  • Documentation Variability
    While there is community documentation, its quality and comprehensiveness can vary, potentially making troubleshooting and learning more difficult.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Opendcim videos

+ Add

openDCIM - Adding Pictures to Devices

Category Popularity

0-100% (relative to Zendesk and Opendcim)

Zendesk

Opendcim

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

Share your experience with using Zendesk and Opendcim. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Opendcim

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Opendcim Reviews

12 Open Source/Commercial Software for Data Center Infrastructure Management
Thanks to its open-source code, Opendcims should work fine for the companies having their own developers.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Opendcim. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Opendcim mentions (2)

  • What DCIM Software to use
    OpenDCIM is antiquated but its data model is quite sane. Its PDU monitoring is very basic but serviceable - the managers loved it. It is barely maintained and its old fashioned PHP does it no favor, so I advise to steer clear of it... But it does work. Source: over 2 years ago
  • IT Pro Tuesday #152 - Secure Backup, Python Course, Remote Device Management & More
    OpenDCIM is designed for simple, complete data-center asset tracking. Offers support for multiple rooms; management of space, power and cooling; basic contact management and integration into existing business directory via UserID; fault tolerance; computation of center of gravity for each cabinet; template management for devices (with ability to override per device); optional tracking of cable connections within... Source: almost 4 years ago

What are some alternatives?

When comparing Zendesk and Opendcim, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

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