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Jira Service Desk VS Accela

Compare Jira Service Desk VS Accela and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Accela logo Accela

Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Accela Landing page
    Landing page //
    2023-07-29

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Accela videos

+ Add

Accela Reviews: Pima County, AZ

More videos:

  • Review - Accela Software Reviews: Manatee County, Florida
  • Review - Accela Customer Reviews: Spokane and Planning

Category Popularity

0-100% (relative to Jira Service Desk and Accela)

Jira Service Desk

Accela

Help Desk
100 100%
Help Desk
0% 0
Gov Tech
0 0%
Gov Tech
100% 100
Project Management
61 61%
Project Management
39% 39
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Accela

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Accela Reviews

We have no reviews of Accela yet.
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What are some alternatives?

When comparing Jira Service Desk and Accela, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

GovPilot - GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CivicPlus - CivicPlus offers government website design and development services.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AWS GovCloud - Isolated AWS Region designed to allow US government agencies and customers to move sensitive workloads into the cloud.

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