Software Alternatives, Accelerators & Startups

Jira Service Desk VS CrankWheel

Compare Jira Service Desk VS CrankWheel and see what are their differences

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

CrankWheel logo CrankWheel

Insanely simple, enterprise-friendly screen sharing, free for individual use.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • CrankWheel Landing page
    Landing page //
    2022-01-25

Share your screen to any device during a phone call. Just send a link via SMS, email, IM or say the URL to the session.

The viewer enters in seconds with one click. No prompts for registration, installation or downloads.

Features:

  • Share your entire screen, browser tab or program window

  • Grant control of the screen to the viewer

  • Stream HQ videos with sound

  • See what your viewer is seeing and how they engage with content

  • Post-session redirect to your landing page

  • Record your screen and share the recording

  • CTA widget for warm leads that alerts your sales team the second they request a call

Ideal for selling to hard-to-reach decision-makers such as individuals and small business owners.

Used in verticals where the product is better explained with visuals than words. Insurance sales, solar sales, SaaS sales, selling digital services, mortgage advice, financial services

Jira Service Desk

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

CrankWheel

$ Details
freemium $15.0 / Monthly (Individual user)
Platforms
Google Chrome Firefox Windows Mac OSX Linux Web Browser Edge Opera
Release Date
2016 January
Startup details
Country
Iceland
City
Reykjavík
Employees
1 - 9

Jira Service Desk features and specs

No features have been listed yet.

CrankWheel features and specs

  • Screen sharing: Yes
  • Remote Desktop Access: Yes
  • Conference Calling: Yes
  • Video Sharing: Yes
  • Lead Capture: Yes
  • Screen Recorder: Yes
  • E-signature: Yes

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

CrankWheel videos

Share screen to desktop or tablet

More videos:

  • Review - Testimonials from insurance agents
  • Review - Testimonials from digital agency sales
  • Tutorial - Share screen to a mobile
  • Demo - Instant lead capture
  • Review - CrankWheel Interactive Webinar

Category Popularity

0-100% (relative to Jira Service Desk and CrankWheel)
Help Desk
100 100%
0% 0
Customer Support
78 78%
22% 22
Project Management
100 100%
0% 0
Sales
0 0%
100% 100

Questions and Answers

As answered by people managing Jira Service Desk and CrankWheel.

What makes your product unique?

CrankWheel's answer:

CrankWheel gives you instant screen sharing. Your viewers just click on a link. There are not pop-ups that nudge them to download an app or register first. You can also record your screen, give control or get electronic signatures in a screen share.

Why should a person choose your product over its competitors?

CrankWheel's answer:

CrankWheel is easier to use for everyone and you can share to any device without asking your viewers to download anything.

How would you describe your primary audience?

CrankWheel's answer:

Salespeople who sell to remote clients. Health and Life insurance agents, solar sales agents, digital marketers and people selling home services and consultations to small business owners.

What's the story behind your product?

CrankWheel's answer:

An ex-Googler returned home after more than a decade abroad and met a childhood friend with over 15 years of experience in selling insurance over the phone. They decided to develop a solution for salespeople to show their screens without having to go to the prospect's home and show a laptop.

Which are the primary technologies used for building your product?

CrankWheel's answer:

CrankWheel is a browser-based screen sharing app that is based on WebRTC.

Who are some of the biggest customers of your product?

CrankWheel's answer:

  • Health Agents
  • SunRun
  • Yell
  • Yellow Pages
  • Connells Group
  • Vendasta

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and CrankWheel

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

CrankWheel Reviews

We have no reviews of CrankWheel yet.
Be the first one to post

What are some alternatives?

When comparing Jira Service Desk and CrankWheel, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Denali (Cougar) - Denali (Cougar) is software develops leading on-premise accounting solutions for small to mid-sized businesses.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Webnexs POS - Webnexs POS is a world’s most leading and comprehensive POS (point of sale) solution designed to let you sell from your one e-commerce website.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Melissa Data Quality - Melissa helps companies to harness Big Data, legacy data, and people data (names, addresses, phone numbers, and emails).