Software Alternatives, Accelerators & Startups
Register | Login

Jira Service Desk VS Genesys Cloud

Compare Jira Service Desk VS Genesys Cloud and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Jira Service Desk and Genesys Cloud)

Jira Service Desk

Genesys Cloud

Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100
Project Management
100 100%
Project Management
0% 0
Customer Support
40 40%
Customer Support
60% 60

User comments

Share your experience with using Jira Service Desk and Genesys Cloud. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Genesys Cloud

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
Be the first one to post

What are some alternatives?

When comparing Jira Service Desk and Genesys Cloud, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Loading...