Software Alternatives, Accelerators & Startups

Jira Service Desk VS TestRail

Compare Jira Service Desk VS TestRail and see what are their differences

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

TestRail logo TestRail

TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • TestRail Landing page
    Landing page //
    2023-04-27

TestRail’s web-based test case management is used by thousands of great QA and Development teams to efficiently organize, track and manage software testing.

Features

  • Coordinate functional, exploratory and automated testing
  • Document your test cases with preconditions, steps, and expected results; attach files and screenshots, and customize fields according to your needs.
  • Organize test cases in suites and section hierarchies.
  • Save test case history to track changes; set baselines for multiple branches and versions as needed.
  • Start test runs, select test cases based on powerful filters.
  • Boost productivity with personalized to-do lists, filters, and email notifications.
  • Capture results of testing in real time.
  • Record estimates and elapsed times for accurate time tracking. Compare to historical data. Forecast completion dates and remaining effort.
  • Archive test results to protect against modification and support auditing.
  • Choose between our SaaS solution hosted on our fast and secure servers; or install on your own server.
  • Integrates with Jira, FogBugz, Bugzilla, Assembla, TFS, GitHub, Ranorex Studio, and many other tools.

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

TestRail videos

Starting to Test with TestRail

More videos:

  • Review - AgileTestWare Continuous Testing with TestRail
  • Review - TestRail Review ( Roblox Sydney Trains #3 )

Category Popularity

0-100% (relative to Jira Service Desk and TestRail)
Help Desk
100 100%
0% 0
Software Testing
0 0%
100% 100
Project Management
100 100%
0% 0
QA
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and TestRail

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

TestRail Reviews

We have no reviews of TestRail yet.
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What are some alternatives?

When comparing Jira Service Desk and TestRail, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

PractiTest - PractiTest is a cloud based Innovative test management tool.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Qase - Test case management software for QA and development teams that helps you make your product better.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.