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Jira Service Desk VS Wrike

Compare Jira Service Desk VS Wrike and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Wrike logo Wrike

Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Wrike Landing page
    Landing page //
    2023-07-13

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Wrike features and specs

  • Comprehensive Task Management
    Wrike offers robust tools for task management such as Gantt charts, Kanban boards, and customizable workflows, enabling teams to efficiently manage and track their tasks and projects.
  • Collaboration Features
    Wrike includes a variety of collaboration features like real-time activity streams, document sharing, and @mentions to facilitate team communication and collaboration.
  • Customizable Dashboards
    Users can create and customize dashboards to fit their needs, providing an organized view of their tasks, projects, and key performance indicators at a glance.
  • Integration Capabilities
    Wrike integrates with numerous third-party applications, including Google Drive, Slack, and Microsoft Office, enabling seamless workflow and data integration.
  • Time Tracking
    The platform offers built-in time tracking, allowing team members to log hours spent on various tasks and projects, which is useful for project management and billing purposes.

Possible disadvantages of Wrike

  • Learning Curve
    Wrike has a steep learning curve, especially for new users or those unfamiliar with project management software, which can require significant time and training to master.
  • Pricing
    Wrike's pricing can be quite high, particularly for small businesses or startups, with costs increasing as more features and users are added.
  • Complexity of Advanced Features
    While Wrike offers many advanced features, some users find them overly complex and difficult to utilize effectively without extensive training or experience.
  • User Interface
    Some users find Wrike's user interface to be cluttered and not as intuitive as they would like, which can slow down navigation and increase the time needed to complete tasks.
  • Limited Storage in Lower Plans
    Lower-tier plans come with limited storage options, which can be restrictive for teams needing to store large amounts of data or files within the platform.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Wrike videos

+ Add

Wrike Review, Features and Benefits Overview: Is it Still Worth Using in 2020?

More videos:

  • Review - Wrike Review | Online Project Management Tool | Pearl Lemon Reviews
  • Demo - Wrike Project Management Demo
  • Review - Wrike Review 2024 | Features, Pros & Cons, Who Should Use it
  • Review - Wrike Review: Top Features, Pros, And Cons
  • Tutorial - What Is Wrike? Pros, Cons, And How To Use in 2023

Category Popularity

0-100% (relative to Jira Service Desk and Wrike)

Jira Service Desk

Wrike

Help Desk
100 100%
Help Desk
0% 0
Project Management
3 3%
Project Management
97% 97
Customer Support
100 100%
Customer Support
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Jira Service Desk and Wrike. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Wrike

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Wrike Reviews

The Top 7 ClickUp Alternatives You Need to Know in 2025
OverviewWrike stands out as a powerful project management tool that excels in custom workflows and real-time collaboration. It is particularly favored by larger organizations due to its scalability and extensive feature set.
Source: www.ledgerteams.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Wrike project management software is ideal for small agencies needing a customizable workspace to organize shared calendars, schedule projects, and collaborate with ease. What’s more, approvers can expedite feedback using Wrike’s visual markup tool.
Source: clickup.com
10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Wrike shines with its comprehensive reporting capabilities and strong project management features. A downside could be its steep learning curve for new users. Wrike incorporates with numerous third-party systems, including SalesForce and Adobe Creative Cloud, and provides excellent automation facilities.
Source: www.manifest.ly
16 Best Asana Alternatives of 2024 (Free + Paid)
With all of those features, however, the software can be hard to learn and even more difficult to master. It can be a pain to onboard, especially for users with no project management experience. There’s a dashboard but it doesn’t have the ability to filter unwanted data. Wrike can also be slow to load and users have complained about its confusing UI. Before making a decision...
Source: www.projectmanager.com
Project Management vs Workflow Management — Wrike vs Pneumatic
Custom phases can be added. However, tasks are moved manually between them. Wrike errs on the side of flexibility, giving users a very powerful tool for creating and managing projects and tasks with them, but all the actual management has to be done by the users.
Source: www.pneumatic.app

Social recommendations and mentions

Based on our record, Wrike seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

Wrike mentions (1)

  • Identify which frontend NPM libraries are used on any website
    I just realized I can use this to see who is ignoring GDPR as well. Scanning a few sites I know I see a lot of tracking scripts load up right away. When I scan something like wrike.com I see good implementation of GDPR because the only thing loading is GTM / GA and trust arc as far as third-party libraries. Source: over 3 years ago

What are some alternatives?

When comparing Jira Service Desk and Wrike, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Basecamp - A simple and elegant project management system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

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