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Jira Service Management VS Freshservice

Compare Jira Service Management VS Freshservice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Management logo Jira Service Management

Jira Service Management is an online development platform that facilitates users with multiple services.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Jira Service Management Landing page
    Landing page //
    2023-08-18
  • Freshservice Homepage
    Homepage //
    2024-05-06

Jira Service Management features and specs

  • Integration with Atlassian Suite
    Jira Service Management seamlessly integrates with other Atlassian products like Jira Software, Confluence, and Bitbucket, offering a cohesive environment for teams already using these tools.
  • Customizable Workflows
    Jira Service Management provides highly customizable workflows, allowing organizations to tailor their processes to meet specific ITSM needs effectively.
  • Automation Capabilities
    With built-in automation features, teams can streamline repetitive tasks, which helps in reducing overhead and improving efficiency.
  • Scalability
    The platform is scalable, making it suitable for small to large enterprises, enabling teams to grow and adapt as their service management needs evolve.
  • Robust Reporting and Analytics
    It offers comprehensive reporting and analytics capabilities, providing insights for continuous improvement and better decision-making.

Possible disadvantages of Jira Service Management

  • Complexity for New Users
    New users may find the platform overwhelming due to its extensive features and configurations, which can lead to a steeper learning curve.
  • Pricing Structure
    Jira Service Management can become expensive, especially for larger teams, as pricing scales with user count and additional features.
  • Customization Limitations
    While the platform is customizable, some specific customizations may require advanced knowledge or additional plugins that can complicate setup.
  • Performance Issues
    In some cases, users have reported performance issues, particularly when handling a large number of requests or integrating several apps.
  • Limited Out-of-the-box ITIL Features
    Although Jira Service Management supports ITIL practices, some users feel it lacks certain out-of-the-box ITIL features that competitors offer.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Jira Service Management videos

+ Add

Introducing Jira Service Management

More videos:

  • Review - Jira Service Management Overview (Tutorial Part 1/6)
  • Review - Jira Service Management: A Review

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Jira Service Management and Freshservice)

Jira Service Management

Freshservice

IT Service Management
100 100%
IT Service Management
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
IT Management
10 10%
IT Management
90% 90

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Management and Freshservice

Jira Service Management Reviews

We have no reviews of Jira Service Management yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Management mentions (0)

We have not tracked any mentions of Jira Service Management yet. Tracking of Jira Service Management recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Jira Service Management and Freshservice, you can also consider the following products

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Basecamp - A simple and elegant project management system.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Redmine - Flexible project management web application

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