Software Alternatives, Accelerators & Startups

Journey VS Malcolm App

Compare Journey VS Malcolm App and see what are their differences

Journey logo Journey

A diary that keeps your private memories forever.

Malcolm App logo Malcolm App

Customer self-service made easy
  • Journey Landing page
    Landing page //
    2023-05-11
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Journey

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Journey features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Journey videos

Journey - Game Review

More videos:

  • Review - Journey - The Artistry of Game Design (Review/Analysis)
  • Review - Journey Game Review - A true masterpiece, Table 53's Journey review/analysis (PC / PS4 / PS3)
  • Review - DIGITAL JOURNALING using JOURNEY (A journaling app) [iPad version]

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Journey and Malcolm App)
Note Taking
100 100%
0% 0
Customer Support
0 0%
100% 100
Todos
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Journey and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Journey and Malcolm App

Journey Reviews

Day One Alternatives: 7 Best Journal Apps You Can Use
Journey is your best bet when searching for a journal app which is as good as Day One. Not only it has an app for Mac, it also supports Windows and Android. You can truly go cross-platform with this app. The app is also fairly affordable when compared to the Day One app. Okay, let’s get into the feature set of the Journey app which is as good as Day One’s if not more. You...
Source: beebom.com

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Journey seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Journey mentions (15)

View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Journey and Malcolm App, you can also consider the following products

Day One - A simple journal application for the Mac, iPhone, and iPad. AboutTo learn more about Day One, see these two excellent reviews . PublishPublish is not available in Day One 2.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Daylio - Daylio enables you to keep a private diary without having to type a single line.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Diaro - Multiplatform online diary and mobile app designed to record your activities, experiences, thoughts and ideas. Join now for free and keep your secret diary or diet, travel or life journal securely.

Zendesk Support - Social Customer Support and Help Desk and Ticketing