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Kaseya VSA VS SolarWinds MSP Manager

Compare Kaseya VSA VS SolarWinds MSP Manager and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Kaseya VSA logo Kaseya VSA

Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.
  • Kaseya VSA Landing page
    Landing page //
    2023-05-09
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28

Kaseya VSA features and specs

  • Comprehensive Remote Monitoring and Management
    Kaseya VSA provides a complete suite of tools for remote monitoring and management, allowing technicians to oversee and manage IT infrastructure remotely, which can greatly enhance efficiency.
  • Automation Capabilities
    The platform offers robust automation features for repetitive tasks such as patch management, software deployment, and monitoring, which can save time and reduce human errors.
  • Scalability
    Kaseya VSA is scalable and can support a variety of enterprise sizes, making it a suitable choice for small businesses as well as large corporations.
  • Integrated Ticketing and Workflow
    The integration of ticketing systems and workflows helps streamline IT service management and enhances communication between IT staff and users.
  • Security Features
    The software includes various security features such as antivirus, anti-malware, and endpoint detection and response capabilities, enhancing the overall security posture of the IT environment.
  • Customizable Dashboards and Reporting
    Kaseya VSA offers customizable dashboards and reporting tools, enabling administrators to tailor their views and reports to focus on the most relevant metrics and data for their operations.

Possible disadvantages of Kaseya VSA

  • Complexity
    Due to its wide range of features and capabilities, Kaseya VSA can be complex to learn and manage, requiring a considerable amount of time to fully understand and utilize.
  • Cost
    Kaseya VSA can be relatively expensive compared to some alternative RMM solutions, which may be a barrier for smaller businesses with limited budgets.
  • Performance Issues
    Some users have reported performance issues, such as slow response times and occasional system crashes, which can affect productivity.
  • Support and Customer Service
    There have been mixed reviews regarding Kaseya’s support and customer service, with some users citing delayed responses and difficulty in resolving issues.
  • Initial Setup Complexity
    The initial setup and configuration of Kaseya VSA can be challenging and time-consuming, requiring a significant level of technical expertise.
  • User Interface
    Some users find the user interface to be outdated and less intuitive compared to more modern RMM solutions, which can affect user experience.

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Kaseya VSA videos

+ Add

Introducing Kaseya VSA 9.5

More videos:

  • Review - Kaseya VSA RMM Vulnerability Exploited For Cryptocurrency Mining Attack... AGAIN!

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

Category Popularity

0-100% (relative to Kaseya VSA and SolarWinds MSP Manager)

Kaseya VSA

SolarWinds MSP Manager

Monitoring Tools
82 82%
Monitoring Tools
18% 18
IT Management
86 86%
IT Management
14% 14
Project Management
100 100%
Project Management
0% 0
MSP
0 0%
MSP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kaseya VSA and SolarWinds MSP Manager

Kaseya VSA Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Continuum provides the solution for enterprise-grade MSPs. Comodo One is a cloud-hosted solution and is best for small businesses. It is the only solution that is available for free. SolarWinds RMM and Kaseya VSA are best for small to large businesses.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
Kaseya is an RMM tool that can monitor a remote network. Kaseya VSA monitors performance metrics such as uptime, CPU, memory, disk space, and more to track the performance of remote hardware. Network discovery catalogs devices throughout your network so you can view them in the Discovered Devices view.
Source: www.comparitech.com
8 Best RMM Software and Tools
Kaseya VSA is another popular RMM software in the MSP market. It is a unified cloud-based RMM solution with a strong emphasis on automation and security. Kaseya VSA can be configured to deploy software automatically, run patches/updates, and even resolve issues. You can also manage vulnerabilities, set control access with 2FA, manage backup & disaster recovery, AV &...
Source: www.pcwdld.com
Top IT Management Software 2021
One of the biggest threats to IT security is human error. How many email phishing attempts does your workplace see each week? Kaseya VSA recently acquired Graphus, so their IT management suite now contains a powerful email security and phishing defense platform. This keeps your network safer from attacks, and it frees up your IT department’s time to focus on other issues.
Source: www.itbusinessedge.com

SolarWinds MSP Manager Reviews

We have no reviews of SolarWinds MSP Manager yet.
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What are some alternatives?

When comparing Kaseya VSA and SolarWinds MSP Manager, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

SuperOps.ai - Modern PSA and RMM Software for MSP's and IT Teams

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

ManageeEngine EventLog Analyzer MSSP - EventLog Analyzer MSSP is a web-based, real-time log management and IT compliance solution for managed security service providers.

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