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SuperOps.ai VS SolarWinds MSP Manager

Compare SuperOps.ai VS SolarWinds MSP Manager and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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SuperOps.ai logo SuperOps.ai

Remote Monitoring & Management(RMM) and Professional Services Automation(PSA) platform for Managed Service Providers

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.
  • SuperOps.ai Landing page
    Landing page //
    2023-08-26

SuperOps.ai is the only PSA-RMM platform powered by intelligent automation and thoughtfully crafted for the new-age MSP. The platform also helps MSPs manage their projects, clients, and IT documents from a single place.

With features like Asset, Policy, Patch, and Client management, SuperOps.ai is on a mission to build the next-gen MSP platform that bridges the gap between internal IT and MSPs

  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28

SuperOps.ai features and specs

  • User-Friendly Interface
    SuperOps.ai offers an intuitive and easy-to-navigate interface that can be accessed with minimal training, making it user-friendly for IT and service management teams.
  • Comprehensive ITSM Tools
    This platform provides an extensive set of IT Service Management (ITSM) tools, allowing businesses to efficiently handle IT operations and workflows in one unified environment.
  • Automation Capabilities
    SuperOps.ai includes automation features that simplify repetitive tasks, thereby saving time and reducing the potential for human errors in processes.
  • Integration Options
    The platform offers seamless integration with various third-party tools and services, enhancing its functionality and allowing users to have a more cohesive IT ecosystem.
  • Scalability
    SuperOps.ai can scale according to the size of the business, providing flexibility for growth and adjusting resources as necessary.

Possible disadvantages of SuperOps.ai

  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, the more advanced features and customizations may require time and training to fully utilize.
  • Pricing Structure
    Some users may find the pricing structure to be on the higher end, particularly for small businesses or startups with limited budgets.
  • Limited Offline Functionality
    The platform relies heavily on internet connectivity, which can be a disadvantage in environments with unreliable internet access.
  • Feature Overlap
    Depending on existing tools within an organization, there might be an overlap with features provided by SuperOps.ai, leading to redundancy.
  • Customization Limitations
    While there are customization options available, some users have reported limitations when trying to tailor the platform to very specific business needs.

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

SuperOps.ai videos

+ Add

Introducing SuperOps.ai, the new-age PSA-RMM solution for MSPs

More videos:

  • Review - Automation Overview | SuperOps.ai

SolarWinds MSP Manager videos

+ Add

SolarWinds MSP Manager

Category Popularity

0-100% (relative to SuperOps.ai and SolarWinds MSP Manager)

SuperOps.ai

SolarWinds MSP Manager

Monitoring Tools
42 42%
Monitoring Tools
58% 58
MSP
51 51%
MSP
49% 49
IT Management
50 50%
IT Management
50% 50
IT Asset Management
100 100%
IT Asset Management
0% 0

User comments

Share your experience with using SuperOps.ai and SolarWinds MSP Manager. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, SuperOps.ai seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SuperOps.ai mentions (2)

  • RMM
    Chris from SuperOps.ai here. I would definitely suggest you to have a look at SuperOPs PSA&RMM platform as you are looking an affordable and modern solution to kick start your business. We do also have special offers for the start up. So feel free to take a free demo with us today!. Source: about 3 years ago
  • Looking for something to pair with Connectwise Control (Screen connect)
    Bluetrait.io might be something to look into (Free for the first 50 endpoints as well). I had it set up for Screen Connect integration as an initial agent task after first install. superops.ai also has Screen Connect integration. Source: over 3 years ago

SolarWinds MSP Manager mentions (0)

We have not tracked any mentions of SolarWinds MSP Manager yet. Tracking of SolarWinds MSP Manager recommendations started around Mar 2021.

What are some alternatives?

When comparing SuperOps.ai and SolarWinds MSP Manager, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

ManageeEngine EventLog Analyzer MSSP - EventLog Analyzer MSSP is a web-based, real-time log management and IT compliance solution for managed security service providers.

Datto - Datto protects essential business data for tens of thousands of the world's fastest growing companies, delivering uninterrupted access to data on site, in transit, and in the cloud.

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