Software Alternatives, Accelerators & Startups

Kpi.com VS Zendesk

Compare Kpi.com VS Zendesk and see what are their differences

Kpi.com logo Kpi.com

All-in-one software for best-in-class companies

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Kpi.com Landing page
    Landing page //
    2023-08-05

Essential apps: Our dedicated stand-alone apps that also work as a suite is a real deal for growing companies. You will be able to sell more, manage your employees, keep books in order, be productive at work and make smart business decisions. We are cloud-based, cross-platform and device agnostic.

Free KPIs: Our widgets support more than 200 KPI metrics and visualizations. Build super dashboards for your team and your clients. We have got you an impressive technology stack to connect your data from various apps. User-friendly drag-and-drop and context menus and actions.

Accounts: Accounting app designed to keep your books and finances in order. Manage invoices, orders, inventory, expenses, automate payments and more. It is ideal for businesses across industries. Switch to smart accounting and be on top of your numbers.

Sales: CRM app that gives an edge for sales, marketing and customer service via various channels. Handle all leads, convert them to prospects and close more deals in less time. Connect with your customers in one instance.

Humans: HR app will take care of managing you personnel including recruitment, training, assessment, attendance, payroll, benefits, etc. It will streamline all internal procedures, external filings and employees’ self-service activities.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Kpi.com

Website
kpi.com
$ Details
paid Free Trial $108.0 / Annually (Save money with multiple apps and users subscriptions)
Platforms
Java JavaScript Windows iOS Android Mac OSX Linux Wordpress Shopify Magento
Release Date
2010 December

Kpi.com features and specs

  • Comprehensive Suite
    Kpi.com offers a wide range of integrated business management tools, including ERP, CRM, HRM, and project management solutions, which can help streamline operations within a single platform.
  • Cloud-based Access
    As a cloud-based solution, Kpi.com provides the flexibility of accessing the platform from anywhere with an internet connection, facilitating remote work and cross-location collaboration.
  • Scalability
    The platform is designed to scale with growing businesses, offering various modules and customization options to suit different business needs as they evolve.
  • User-friendly Interface
    Kpi.com features an intuitive and easy-to-navigate interface, which can help reduce the learning curve and increase adoption rates among users.
  • Integration Capabilities
    The platform supports integration with various third-party applications, allowing businesses to connect their existing tools and workflows with ease.

Possible disadvantages of Kpi.com

  • Pricing Structure
    The pricing for Kpi.com might be considered high, especially for small businesses or startups with limited budgets, as costs can add up with additional modules and users.
  • Customization Complexity
    While customization options are available, some users may find the process complex or require technical assistance to tailor the platform to specific needs.
  • Limited Offline Access
    Being a cloud-based service, Kpi.com relies heavily on internet connectivity, which may hinder operations in areas with poor or unstable internet connections.
  • Support Availability
    Users have reported that the availability and response time of customer support could be improved, which can be frustrating when facing urgent issues.
  • Feature Overload for Small Businesses
    For smaller businesses, the extensive range of features might be overwhelming and could lead to underutilization of the platform's full capabilities.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Kpi.com videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Kpi.com and Zendesk)
CRM
6 6%
94% 94
Customer Support
0 0%
100% 100
Business & Commerce
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kpi.com and Zendesk

Kpi.com Reviews

We have no reviews of Kpi.com yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kpi.com mentions (0)

We have not tracked any mentions of Kpi.com yet. Tracking of Kpi.com recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing Kpi.com and Zendesk, you can also consider the following products

TLDCRM - Total Lead Domination - An easy to use and affordable SaaS Platform for Insurance Agencies & Call Centers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenPapyrus - The enterprise management system OpenPapyrus

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sage CRM - Sage CRM offers a customer relationship management solution that gives you the ability to connect with and understand your customers

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!