Software Alternatives, Accelerators & Startups

LetsDefend VS Zendesk

Compare LetsDefend VS Zendesk and see what are their differences

LetsDefend logo LetsDefend

LetsDefend is a security operation center analysis and response training platform that provides a full lifecycle of learning modules in the form of courses, labs, and exercises to help organizations meet their compliance and cyber-resilience needs.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • LetsDefend Landing page
    Landing page //
    2023-01-29
  • Zendesk Landing page
    Landing page //
    2024-05-06

LetsDefend videos

LetsDefend (SOC Analyst) - Event ID #92: Ransomware Detected

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to LetsDefend and Zendesk)
Education & Reference
100 100%
0% 0
Customer Support
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LetsDefend and Zendesk

LetsDefend Reviews

We have no reviews of LetsDefend yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, LetsDefend should be more popular than Zendesk. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LetsDefend mentions (34)

  • Info about letsdefend.io
    I'm looking for places that let me experience what it's like to be in a analyst / IR team in order to learn a bit about those roles and found a place called letsdefend.io. Have you tried it? How it was the experience? Would you recomend it? Source: 8 months ago
  • But...How...
    Has anyone else had any issues with letsdefend.io? Source: 11 months ago
  • Entry level job trouble
    A SOC analyst role is not unrealistic if you are educated to masters level in computer science. It won't be a breeze, especially in the current climate, but you stand a fair chance if you are persistent and resilient. Make sure your resume is squared away and optimised for ATS parsing. Also, get some hands-on practice with the sort of tools and techniques a SOC analyst tends to use. There are some defense-focused... Source: almost 1 year ago
  • What's the closest blue team equivalent to HTB?
    Https://letsdefend.io/ is another blue team one. Source: about 1 year ago
  • What would be your certifications roadmap if you got back to starting point?
    Unfortunately, I still have hard times finding truly SOC trainings, however there are some blue team labs - however, it seems nowadays there are / https://letsdefend.io/. Source: about 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing LetsDefend and Zendesk, you can also consider the following products

TryHackMe - TryHackMe is an online platform for learning and teaching cyber security, all through your browser.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hack The Box - An online platform to test and advance your skills in penetration testing and cyber security.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

VulnHub - VulnHub provides materials allowing anyone to gain practical hands-on experience with digital security, computer applications and network administration tasks.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!