Software Alternatives, Accelerators & Startups

LiveAgent VS ADP

Compare LiveAgent VS ADP and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ADP logo ADP

ADP payroll services, HR Solutions, Tax Compliance, and PEO. Get a free ADP payroll quote today. Easy-to-use business solutions for employers of all sizes.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • ADP Landing page
    Landing page //
    2023-08-06

ADP

Website
adp.com
$ Details
-
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ADP features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

ADP videos

ADP solutions explained: user reviews, screenshots and feature differences

More videos:

  • Review - ADP: 5 Fast Facts
  • Review - Wisely by ADP Review
  • Review - Which Payroll Company is Best? | Gusto vs. Quickbooks vs. ADP vs. Paychex | $100 Referral Code
  • Demo - ADP Payroll Demo
  • Review - Gusto Payroll vs ADP: What You MUST Know Before Choosing
  • Review - New ADP Performance Review Process Training
  • Review - Best Payroll Service in 2022 (Paychex vs ADP vs Gusto vs Quickbooks)

Category Popularity

0-100% (relative to LiveAgent and ADP)
Customer Support
100 100%
0% 0
HR
0 0%
100% 100
Help Desk
100 100%
0% 0
HR Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and ADP.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and ADP. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and ADP

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

ADP Reviews

6 Best Payroll Software for Small Businesses (2022)
With ADP RUN, you’ll find standard features like easy tax filing, payroll automation, payroll reports, direct deposit, compliance for all 50 US states, along with mobile and web-based timecards for employees.

Social recommendations and mentions

Based on our record, ADP seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

ADP mentions (7)

  • W2
    Unless something has changed recently you should be able to see your W2 after Jan. 3 on adp.com. Source: over 1 year ago
  • What is happening when a website gets a 404 error on multiple devices but the website is working outside of that network?
    To add to this, if adp.com generates the error then their webserver is accessible, and then the problem is caused by i.e. a wrong configuration or a typo (server side). When people in another domain can access a specific URL then it is likely that every shown (working) page is produced exclusively for the client who requested it. Some typo (server side) can cause the web server to fetch a wrong URL internally. It... Source: about 2 years ago
  • Android has an autofill API. Is it possible to use autofill on desktop without installing a browser extension?
    Basically they both look like https://adp.com but the "a" is a different ASCII character and has a different binary value. Source: over 2 years ago
  • Android has an autofill API. Is it possible to use autofill on desktop without installing a browser extension?
    But it also verifies you are not entering your credentials on a fraudulent site. This is much more serious than I think you realize. For instance, which one of these is the legitimate site: https://аdp.com or https://adp.com? Source: over 2 years ago
  • My employer volunteered me for a 401k without my consent
    I asked twitter and the personal ADP account reached out for someone to directly contact me via email. She had an adp.com and linked info on LinkedIn, etc. The number on the letter was a 1-800 with sadly no live person to ever speak to which made me go through them on twitter. Any safer options to know that Im talking to a ADP person? Source: over 2 years ago
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What are some alternatives?

When comparing LiveAgent and ADP, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gusto - Gusto. Payroll, benefits and compliance in one integrated product. We're here to change how the world works, and put people first.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Paylocity - Paylocity has revolutionized the industry and has quickly become the leading independent provider of online payroll services and HR solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Justworks - JustWorks is a software for business owners to take control for and manage effectively their payroll and human resources policies including compliance, payroll, and benefits. Read more about Justworks.