Software Alternatives, Accelerators & Startups

LiveAgent VS Datacoves

Compare LiveAgent VS Datacoves and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Datacoves logo Datacoves

Managed dbt-core, VS Code in the browser, and Managed Airflow
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Datacoves Landing page
    Landing page //
    2023-05-17

The Datacoves platform helps enterprises overcome their data delivery challenges quickly using dbt and Airflow, implementing best practices from the start without the need for multiple vendors or costly consultants.

Datacoves

Pricing URL
-
$ Details
paid Free Trial
Platforms
Dbt Airflow Snowflake Databricks
Release Date
2021 August

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Datacoves features and specs

  • Data Extract and Load: Airbyte, Fivetran, Python
  • dbt Development: VS Code, Sqlfluff, dbt-checkpoint, data preview, etc
  • Documentation: Hosted dbt docs for Development and Production
  • Orchestration: Hosted Airflow on Kubernetes
  • DataOps: Github, Gitlab, Bitbucket, Jenkins
  • BI: Superset, Tableau, PowerBI, Qlik, Looker
  • Hosting Options: SaaS or Private Cloud deployment

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Datacoves videos

Demo and Interview by Demohub

More videos:

  • Review - Query Preview in Datacoves

Category Popularity

0-100% (relative to LiveAgent and Datacoves)
Customer Support
100 100%
0% 0
Data Integration
0 0%
100% 100
Help Desk
100 100%
0% 0
Web Service Automation
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Datacoves.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Datacoves's answer:

We provide the flexibility and integration most companies need. We help you connect EL to T and Activation, we don't just handle the transformation and we guide you to do things right from the start so that you can scale in the future. Finally we offer both a SaaS and private cloud deployment options.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Datacoves's answer:

Do you need to connect Extract and Load to Transform and downstream processes like Activation? Do you love using VS Code and need the flexibility to have any Python library or VS Code extension available to you? Do you want to focus on data and not worry about infrastructure? Do you have sensitive data and need to deploy within your private cloud and integrate with existing tools? If you answered yes to any of these questions, then you need Datacoves.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Datacoves's answer:

Mid to Large size companies who value doing things well.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Datacoves's answer:

Our founders have decades of experience in software development and implementing data platforms at large enterprises. We wanted to cut through all the noise and enable any team to deploy an end-to-end data management platform with best practices from the start. We believe that having an opinion matters and helping companies understand the pros and cons of different decisions will help them start off on the right path. Technology alone doesn't transform organizations.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

Datacoves's answer:

  • Johnson & Johnson
  • Janssen
  • Kenvue
  • Orrum

User comments

Share your experience with using LiveAgent and Datacoves. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Datacoves

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Datacoves Reviews

  1. All the data tools you need to run a world class team in one place

    I manage analytics for a small SaaS company. Datacoves unlocked my ability to do everything from raw data to dashboarding all without me having to wrangle multiple contracts or set up an on-prem solution. I get to use the top open source tools out there without the headache and overhead of managing it myself. And their support is excellent when I run into any questions.

    Cannot recommend highly enough for anyone looking to get their data tooling solved with a fraction of the effort of doing it themselves.

    ๐Ÿ Competitors: Keboola
    ๐Ÿ‘ Pros:    Quick and easy implementation|Scalable|Easy to use
    ๐Ÿ‘Ž Cons:    Small company
  2. Best-in-class open-source tools for the modern datastack, seamlessly integrated

    The most difficult part of any data stack is to establish a strong development foundation to build upon. Most small data teams simply cannot afford to do so and later pay the penalty when trying to scale with a spaghetti of processes, custom code, and no documentation. Datacoves made all the right choices in combining best-in-class tools surrounding dbt, tied together with strong devops practices so that you can trust in your process whether you are a team of one or a hundred and one.

    ๐Ÿ‘ Pros:    Powerful development environments|Seamless|Great customer support

Social recommendations and mentions

Based on our record, Datacoves seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Datacoves mentions (2)

  • What are your thoughts on dbt Cloud vs other managed dbt Core platforms?
    Dbt Cloud rightfully gets a lot of credit for creating dbt Core and for being the first managed dbt Core platform, but there are several entrants in the market; from those who just run dbt jobs like Fivetran to platforms that offer more like EL + T like Mozart Data and Datacoves which also has hosted VS Code editor for dbt development and Airflow. Source: about 1 year ago
  • dbt Core + Azure Data Factory
    Check out datacoves.com more flexibility. Source: about 1 year ago

What are some alternatives?

When comparing LiveAgent and Datacoves, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

dbt - dbt is a data transformation tool that enables data analysts and engineers to transform, test and document data in the cloud data warehouse.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

dataloader.io - Quickly and securely import, export and delete unlimited amounts of data for your enterprise.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mozart Data - The easiest way for teams to build a Modern Data Stack