Software Alternatives, Accelerators & Startups

LiveAgent VS GetStream.io

Compare LiveAgent VS GetStream.io and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GetStream.io logo GetStream.io

APIs for the development of scalable newsfeeds and chat applications.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • GetStream.io Landing page
    Landing page //
    2023-06-30

GetStream.io

$ Details
paid
Platforms
iOS Android REST API Cross Platform
Release Date
2014 January
Startup details
Country
United States
State
Colorado
City
Boulder
Founder(s)
Thierry Schellenbach
Employees
100 - 249

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

GetStream.io features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

GetStream.io videos

Reviewing Your Twitch Channels LIVE - STREAM REVIEW EP14

More videos:

  • Review - Do you REALLY need a Stream Deck? - Elgato Stream Deck XL Review & Explanation
  • Review - Ninja Reviews the Elgato Stream Deck

Category Popularity

0-100% (relative to LiveAgent and GetStream.io)
Customer Support
100 100%
0% 0
APIs
0 0%
100% 100
Help Desk
100 100%
0% 0
Productivity
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and GetStream.io.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and GetStream.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

GetStream.io Reviews

We have no reviews of GetStream.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, GetStream.io seems to be more popular. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

GetStream.io mentions (29)

  • Unlocking Real-Time Chat with GetStream.io: A Developer's Guide ๐Ÿ’ฌ
    In today's fast-paced digital world, real-time communication is key. Whether you're building a messaging app, a social media platform, or a customer support system, integrating a reliable and scalable chat solution is crucial. This is where GetStream.io comes into play. GetStream.io offers a robust chat API that makes it easy to add real-time chat functionality to your applications. In this post, we'll explore how... - Source: dev.to / 28 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Getstream.io โ€” Build scalable In-App Chat, Messaging, Video and audio, and Feeds in a few hours instead of weeks. - Source: dev.to / 5 months ago
  • Recommendations for an external messenger integration/API?
    I have looked into a getstream.io integration, however it seems that the Ruby SDK is really treated as a second class citizen. There's bugs with the documented API (I'm having issues even creating users and querying users), the usage of the gem is low and there is an open issue since May that no one has even looked at, which doesn't give me hope for long term support. Source: 8 months ago
  • On what side project you guys are working on?
    An ultralight social media app with no dependencies that can run on shared web hosting. It's an API like Getstream, so F/E is up to you. I've had a fork of it in production for 2.5 years on a subscription site that generates a small income. Source: about 1 year ago
  • Need Advice : Choosing Between Stream and MirrorFly for Chat Implementation
    Now, I'm seeking your advice and opinions. If you have experience using Stream or MirrorFly for chat implementation, I'd greatly appreciate any insights you can provide. Here are some questions I have:. Source: about 1 year ago
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What are some alternatives?

When comparing LiveAgent and GetStream.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SendBird - SendBird is messaging-as-a-service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pusher - Pusher is a hosted API for quickly, easily and securely adding scalable realtime functionality via WebSockets to web and mobile apps.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ZmURL - Build a beautiful page for your Zoom event in 2 minutes