LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

ioBroker's answer:

• Multi-Host support for Scalability and better connectivity (you can connect many ioBroker hosts together),
• Comprehensive visualization(Vis, iQontrol, ...),
• Flexibility (jsonl for simplisity as DB or Redis as high performance DB),
• ioBroker is highly flexible and customizable...

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

ioBroker's answer:

• Compatibility: ioBroker supports a vast range of devices and protocols, making it one of the most versatile smart home automation systems available. It is compatible with many popular brands and can integrate with virtually any smart device, offering a level of flexibility that might not be available with other platforms.

• Open Source: As an open-source platform, ioBroker is free to use and continuously updated and improved by a community of developers. This allows for greater customization, transparency, and control over your home automation setup.

• Scalability: ioBroker is designed to handle complex smart home setups. No matter how many devices you have or plan to add in the future, the platform is designed to scale and manage a large and diverse range of devices efficiently.

• JavaScript and Blockly support: For those comfortable with programming, ioBroker offers the option to write scripts in JavaScript. For users who prefer a graphical interface, Blockly is available. This versatility can be appealing for both beginners and experienced users.

• Data Logging: ioBroker has extensive data logging capabilities, allowing users to store, analyze, and visualize data from their smart devices over long periods of time. This can be incredibly valuable for monitoring energy usage, tracking trends, and optimizing your smart home setup.

• Community and Support: ioBroker has a strong and active community of users and developers who can provide assistance, share ideas, and help troubleshoot any issues you may encounter.

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

ioBroker's answer:

Mostly users are german speaking, but all documentation is primary in english.

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

ioBroker's answer:

ioBroker is an open-source Internet of Things (IoT) platform that was developed with the aim to provide a unified and flexible solution for smart home automation. It's primarily driven by a community of enthusiasts and developers contributing to its ongoing development and expansion.

The project was initiated to overcome the limitations of existing smart home platforms, particularly the inability of many platforms to integrate with a wide variety of devices and brands. ioBroker was designed with a focus on compatibility, scalability, and flexibility, aiming to provide a solution that can integrate a vast array of smart devices, regardless of manufacturer or protocol, and handle complex home automation setups.

While the platform was initially more popular among the tech-savvy due to its need for more technical involvement, over time, efforts have been made to make it more user-friendly and accessible to a wider audience.

As an open-source project, the ongoing development of ioBroker is dependent on the contributions of its community, including software developers and end-users, who continually work on refining the software, expanding its compatibility with different devices, and improving its features.

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

ioBroker's answer:

JavaScript, Redis, Mqtt, MUI-UI.

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.