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LiveAgent VS Home-Assistant.io

Compare LiveAgent VS Home-Assistant.io and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Home-Assistant.io logo Home-Assistant.io

Home Assistant is an open-source home automation platform running on Python 3.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Home-Assistant.io Landing page
    Landing page //
    2023-09-18

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Home-Assistant.io features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Home-Assistant.io videos

+ Add

Home Assistant Beginners Guide 2020

Category Popularity

0-100% (relative to LiveAgent and Home-Assistant.io)

LiveAgent

Home-Assistant.io

Customer Support
100 100%
Customer Support
0% 0
Home
0 0%
Home
100% 100
Help Desk
100 100%
Help Desk
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100

Questions and Answers

As answered by people managing LiveAgent and Home-Assistant.io.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Home-Assistant.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Home-Assistant.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Home-Assistant.io Reviews

10 n8n.io Alternatives
Home-Assistant.io makes it effortless to get and stay on top of work efficiency and control local stuff while ensuring privacy. This open-source home automation is powered by the worldwide community of DIY enthusiasts and technical tinkerers. You can either get started, view a demo, or browse thousands of its integrations from its super-friendly user interface. Through...
Source: www.justalternativeto.com
9 Best home assistant apps for Android & iOS
For proper functioning, of course, you need access to the Home Assistant instance. The control must be local, which means that you can only control your own home while you are inside. In any case, if you value privacy and would like to try remote management, the Home Assistant is a great option.
Source: freeappsforme.com
List of Open Source Home Automation Software
Home assistant is relatively new software, but in this short time, it has gained a lot of popularity. As it has a large community, the developers in the community are also working on improving the platform. It is not a cloud-based home automation software like other similar platforms. It was developed keeping in mind security and privacy, so everything is done locally.
Source: linuxhint.com
16 Open Source Home Automation Platforms To Use In 2020
Home Assistant is another strong player in the open source home automation community, and it offers a platform that's catered to local control and privacy before anything else. In many ways, Home Assistant is comparable to openHAB in the sense that it shares a similar vision, integrating as many devices as possible into one free-to-use platform. On the developer side, Home...
Source: ubidots.com
OpenHab vs Home Assistant vs Domoticz – Let’s get down to Business
I haven´t really found any significant advantage of Domoticz over Home Assistant or OpenHab. I think it was a great platform at some point, however, the community is not as strong as it used to be. The is an exodus of users moving to OpenHab or Home Assistant. Compared to the other two it lacks flexibility and supported devices. At this point, I don´t think Domoticz is the...
Source: www.smarthomeblog.net

Social recommendations and mentions

Based on our record, Home-Assistant.io seems to be more popular. It has been mentiond 67 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Home-Assistant.io mentions (67)

  • Raspberry Pi Ltd.: Potential IPO on the Main Market of the London Stock Exchange
    * Home Assistant (https://home-assistant.io/) - with USB passthrough of USB stick to read out my digital electricity/gas meters, Zigbee and Z-Wave. - Source: Hacker News / about 2 months ago
  • Working on a custom smart home app..
    HA is Home Assistant. You should check it out. Mushroom is an add on to HA’s interface that adds sone different style “cards” than what it comes with. Source: 12 months ago
  • standalone systems?
    Yes, there's Home Assistant that can work completely off-line. You can find multitude tutorials on youtube on how to set it up, even using cheap solutions like Raspberry PI. Source: about 1 year ago
  • Turned my old 10-year-old android tablet into a wall clock/weather station
    I'm going to suggest- you ever heard of Home Assistant? It's a really useful home automation tool you could integrate with weather and clock on a dashboard. As well, you could use it to control smart devices. Source: about 1 year ago
  • has anyone done the big move from Spotify or other to Plex?
    As for the "what is playing" detection on my google minis. This is done with "https://home-assistant.io/". Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Home-Assistant.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Home - Set up, manage, and control your Chromecast, Chromecast Audio and Google Home devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

openHAB - "empowering the smart home" - vendor and technology agnostic open source home automation

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ioBroker - flexible and modular application for the IoT and Smarthome

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