Software Alternatives, Accelerators & Startups

LiveAgent VS OpenWrt

Compare LiveAgent VS OpenWrt and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OpenWrt logo OpenWrt

OpenWrt is an open-source firmware based on Linux for wireless routers
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • OpenWrt Landing page
    Landing page //
    2023-10-14

OpenWrt

Pricing URL
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$ Details
Platforms
-
Release Date
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LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

OpenWrt features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

OpenWrt videos

Upgrading Your Home Router to OpenWRT and Why It Is Worth It

More videos:

  • Review - Playing with OpenWrt Wireless Settings
  • Review - Make Your TP-LINK Router into a High Power Router with OpenWrt

Category Popularity

0-100% (relative to LiveAgent and OpenWrt)
Customer Support
100 100%
0% 0
Operating Systems
0 0%
100% 100
Help Desk
100 100%
0% 0
Linux
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and OpenWrt.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and OpenWrt. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and OpenWrt

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

OpenWrt Reviews

Best pfSense Software Alternatives and Competitors
Both pfSense and OpenWRT are formidable and versatile alternatives for network administration software. While OpenWRT is designed for embedded devices such as routers, Pfsense focuses on firewalls and routing functions that are more complex. Pfsense is more user-friendly, while OpenWRT provides more configuration options. Both are supported by thriving online communities...
The Best Open Source Router OS Software for Large or Small Networks
OpenWrt also offers a range of advanced networking configurations, including support for Quality of Service (QoS), network address translation (NAT), and virtual LAN (VLAN) tagging. These features make OpenWrt an attractive option for businesses and organizations that require more advanced networking capabilities. The open-source nature of OpenWrt means that users can...
Best free Linux router and firewall distributions of 2023
Unlike IPFire, OpenWRT has a large number of optional packages in its repository. As a result, you can configure this OS in countless different ways. Most importantly, OpenWRT has drivers for all hardware supported by Linux. This means that almost all Wireless hardware is supported, making it the most versatile OS for creating Access Points.
Source: teklager.se
Top 7 pfSense Alternatives
OpenWRT is made primarily to replace the software on existing routers, but it can also run on x86 (PCs, server hardware, VMs) machines. It is a very mature OS and has some of the best Wi-Fi support around, unlike a lot of other router software options. It has a pretty good GUI and a ton of add-on packages.
7 Best Router Firmware | Open Source | 2022
OpenWrt Project is a Linux based alternative open source firmware for routers in 2022 and embedded systems. And it is one of the best Open Source Firmware that offers you an utterly writable filesystem along with package management. It allows for full customization and lets you customize the device for any application.
Source: viralhax.com

Social recommendations and mentions

Based on our record, OpenWrt seems to be more popular. It has been mentiond 103 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

OpenWrt mentions (103)

  • Recommendation for a wifi router with L2TP or other VPN server support?
    If your current router supports a custom firmware like openWRT then you could do this without having to buy a new one. Source: 7 months ago
  • OpenWrt Site Account Creation
    Unfortunately, I can't create an account via Github on the openwrt site. Source: 10 months ago
  • openwrt.org not loading
    Anyone else having trouble reaching openwrt.org right now? I can't get the forums, main page or downloads. I've done plenty of troubleshooting and there isn't anything else on my network having trouble reaching anything else on the internet. Source: 10 months ago
  • Things just got a little weird, my current network is down, I'm a newb trying to start from the ground up and I found out I actually have another (newer) wifi router.... what to do?
    On the router. openwrt.org has lots of great documentation that lays out exactly what you're looking for and then some. Source: about 1 year ago
  • As of June 2023, what is the best router that I could buy specifically for ease of use with all things pi-hole related
    Is the Verizon one a combined modem/router? If you want to add your own router, you might have to call them and ask them to put it into bridged mode. I like OpenWRT because it gives you a lot of customization options. I've just been running it on an old TP-Link Archer C7 for the past 5 years or so and I haven't had any issues, but that's ancient hardware now. Source: about 1 year ago
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What are some alternatives?

When comparing LiveAgent and OpenWrt, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MikroTik RouterOS - The main product of MikroTik is a Linux-based operating system known as MikroTik RouterOS.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

pfSense - pfSense is a free and open source firewall and router that also features unified threat management, load balancing, multi WAN, and more

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OPNsense - OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.