Software Alternatives, Accelerators & Startups

LiveAgent VS pfSense

Compare LiveAgent VS pfSense and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

pfSense logo pfSense

pfSense is a free and open source firewall and router that also features unified threat management, load balancing, multi WAN, and more
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • pfSense Landing page
    Landing page //
    2021-09-20

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

pfSense features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

pfSense videos

pfsense Firewall Setup and Features in Depth Version 2.4

More videos:

  • Review - Pfsense: 5 Reasons to Use It
  • Review - Netgate SG-3100 Teardown / Speedtest / Review of this powerful pfsense packet pusher!

Category Popularity

0-100% (relative to LiveAgent and pfSense)
Customer Support
100 100%
0% 0
Cyber Security
0 0%
100% 100
Help Desk
100 100%
0% 0
Perimeter Security And Firewalls

Questions and Answers

As answered by people managing LiveAgent and pfSense.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and pfSense

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

pfSense Reviews

The top 10 alternatives to OpenVPN
Netgate offers secure networking solutions, including pfSense Plus and TNSR software, which provide firewall, router, and VPN functionalities. These solutions cater to personal users, professional users, and organizations seeking secure and reliable internet connectivity.
Best pfSense Software Alternatives and Competitors
pfSense Software firewall is a robust, open-source security solution that is compatible with any hardware and can be tailored to meet your specific needs. It is a widely used technology, and many individuals seek dependable, popular software solutions with multi-device support, multiple concurrent connections, and protocol selections. Despite its usefulness, pfSense has...
The Best Open Source Router OS Software for Large or Small Networks
pfSense is a free and open-source router and firewall operating system based on the FreeBSD operating system. It is designed to be used on standard x86 hardware and can be deployed as a virtual machine or on dedicated hardware. pfSense offers advanced features and capabilities that are typically found in commercial routers and firewalls, making it an ideal solution for small...
Best free Linux router and firewall distributions of 2023
pfSense is one of the most popular operating systems today. It's a BSD-based system, similar to OPNSense, but with a longer history. pfSense started in 2004, and since then, it has grown to be the most well-known open-source platform in the industry. Although it gradually loses users to OPNsense, it's still an excellent system for new users because it has the most extensive...
Source: teklager.se
11 Best pfsense Alternatives To Secure Your Network
Unlike those of other available pfSense competitors, its capabilities allow it to be compared to commercial firewalls. You can also customize the pfSense firewall to match your needs based on the level of security and protection you want, as well as your specialist knowledge.

Social recommendations and mentions

Based on our record, pfSense seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

pfSense mentions (10)

  • Need some help on setting up home network
    Https://pfsense.org (netgate hardware is used in businesses). Source: over 1 year ago
  • Is pfsense.org down, or is it just me?
    I am having trouble seeing available packages, updating pkg, or getting a response from pfsense.org. Is anyone else seeing this or am I going to spend the rest of my day chasing bugs? Source: over 1 year ago
  • Help with VLAN
    From the PIA Client to pfsense.org PING pfsense.org (208.123.73.69) from 10.6.112.128: 56 data bytes 64 bytes from 208.123.73.69: icmp_seq=0 ttl=49 time=49.455 ms 64 bytes from 208.123.73.69: icmp_seq=1 ttl=49 time=51.927 ms 64 bytes from 208.123.73.69: icmp_seq=2 ttl=49 time=49.333 ms 64 bytes from 208.123.73.69: icmp_seq=3 ttl=49 time=49.133 ms 64 bytes from 208.123.73.69: icmp_seq=4 ttl=49 time=49.027 ms ... Source: over 1 year ago
  • Can Surveillance Station record offsite cameras ?
    The above setup is critical to a reliable system. I'd use enterprise quality routers for a store and home connection. I personally use https://pfsense.org but there are many to choose from and several open source. Source: almost 2 years ago
  • Exposing Synology to web: best/practical practices?
    What I would do is put that thing in DMZ and install a good router behind it like https://www.pfsense.org. No affiliation, just been my router for many years. There's also it's sibling https://opnsense.org. There are many, just get a enterprise quality router. Source: almost 2 years ago
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What are some alternatives?

When comparing LiveAgent and pfSense, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MikroTik RouterOS - The main product of MikroTik is a Linux-based operating system known as MikroTik RouterOS.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OPNsense - OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OpenWrt - OpenWrt is an open-source firmware based on Linux for wireless routers