Software Alternatives, Accelerators & Startups

LiveAgent VS Rover

Compare LiveAgent VS Rover and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rover logo Rover

Find a loving dog sitter near you. Book trusted sitters and dog walkers who'll treat your pets like family.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Rover Landing page
    Landing page //
    2023-09-29

Rover

Website
rover.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2011 June
Startup details
Country
United States
State
Washington
City
Seattle
Founder(s)
Aaron Easterly
Employees
5,000+

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Rover features and specs

  • Headquarters: Seattle, WA

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Rover videos

1.5 Years With Rover | IN-DEPTH REVIEW + ADVICE

More videos:

  • Review - The Rover - Movie Review
  • Review - Should You Buy a ROVER 75? (Test Drive & Review 2005 1.8T Connoisseur)

Category Popularity

0-100% (relative to LiveAgent and Rover)
Customer Support
100 100%
0% 0
Pets
0 0%
100% 100
Help Desk
100 100%
0% 0
Pet Care
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Rover.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Rover

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Rover Reviews

Gigs for Animal Lovers: Here’s a Look at the Top Pet-Sitting Apps
We took a look at the top pet-service apps — zeroing in on the two most popular, Rover vs Wag — scoured their reviews and considered other factors like available locations, pay and more to help narrow down which app is right for your next side hustle.
Best Dog Walking App: Rover vs Wag vs Barkly Pets
Rover.com, the popular pet sitting portal, can help connect you with independent dog walkers near you, regardless of where you live. Rover is akin to Uber for dog walking apps regarding its popularity. Their site is easy to navigate, and everything from pricing to availability is upfront.
Best 6 Sites Like Care.com for Finding Caregivers
Rover.com was founded in 2011, is like Care.com, and is very similar to DogVacay. It helps pet owners connect with dog sitters so their pet doesn’t have to spend time at a kennel. Owners can read reviews of sitters before hiring them, and sitters are screened by the company before they’re allowed to take pet-sitting jobs on Rover.com. Rover also provides insurance for pet...
Source: techboomers.com
Dog Walking Apps: Get a Dog Walker at the Push of a Button
Rover (U.S)Rover, the Seattle based company, founded in 2011, has the widest network of 5-star dog walkers and pet sitters. Rover has 65,000 dog walkers and pet sitters distributed in all 50 U.S states. The app works on both Android and iOS smartphones. Rover allows its users to search dog walkers or pet sitters in their area and manage the care of their best friend 24 hours...

Social recommendations and mentions

Based on our record, Rover seems to be more popular. It has been mentiond 118 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Rover mentions (118)

  • Paid Cat Sitter (Dec 23rd- Jan 6th)
    Simple. Go to Rover and hire someone to come to your place every 3 days or so for about $20 per visit. Should be around $100. Source: 7 months ago
  • Travel without cats.
    Go on rover.com and hire a pet sitter. Source: 7 months ago
  • Jet Pet Resort
    I've used rover.com for puppysitters and they've been great. It costs about $50/night and includes $20K insurance in case anything happens while you're gone. Source: 12 months ago
  • Saturday Success Stories
    If your neighbor doesn't work out or you need someone to care for Jonesy, the website rover.com has tons of people all over the U.S. Who will do anything from board pets in their homes to stay at your place to take care of pets to drop-in visits to feed, water, walk dogs, etc. I've used them before when traveling to take care of my dogs, who are a major handful and scare/intimidate most people, and always gotten... Source: 12 months ago
  • Dog boarding options?
    It's been about one year since the most recent post I could find discussing dog boarding options in Columbia. There were some good ideas (ranging from traditional brick and mortar places to rover.com, and everything in betwee). Thanks in advance. Source: about 1 year ago
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What are some alternatives?

When comparing LiveAgent and Rover, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Care.com - Find babysitters, nannies, childcare, and home senior care.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wag! - The most trusted local dog walking service, whenever you need it!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DogBuddy - Find dog walking, dog sitting and dog boarding near you