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LiveAgent VS Scratch

Compare LiveAgent VS Scratch and see what are their differences

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SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Scratch logo Scratch

Scratch is the programming language & online community where young people create stories, games, & animations.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Scratch Landing page
    Landing page //
    2021-10-17

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Scratch features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Scratch videos

+ Add

Scratch 3.0 Review: My Thoughts About Scratch 3.0

More videos:

  • Review - Numark PT01 Scratch Review
  • Review - Meguiar's scratch X 2.0 review

Category Popularity

0-100% (relative to LiveAgent and Scratch)

LiveAgent

Scratch

Customer Support
100 100%
Customer Support
0% 0
Kids Education
0 0%
Kids Education
100% 100
Help Desk
100 100%
Help Desk
0% 0
Game Development
0 0%
Game Development
100% 100

Questions and Answers

As answered by people managing LiveAgent and Scratch.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Scratch. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Scratch

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Scratch Reviews

  1. TOO GOOD

    It is just awesome. you can make so many things WITHOUT A TEAM! If you are starting then this is an awesome place to start at.

    🏁 Competitors: Python, Java, Code.org
    👍 Pros:    Good UI|Remix|Works perfectly|100% free|Many, many languages
Top 15 educational software to streamline the learning process
Scratch lets students create interactive stories, games, and animations. The coding projects allow students to experiment and express their ideas, developing 21st-century skills like computational thinking and creativity. Scratch introduces students to programming, STEM and digital literacy in a fun way.
Source: www.lookdigitalsignage.com
16 Scratch Alternatives
It can even permit anyone to access its junior program through which kids can learn how to make any app by taking their focus on the study related to programming. Scratch also comes with facilitating users with the permission to mix all the programming blocks so that they can create multiple characters for singing, jumping, dancing, moving, and more.
Source: www.justalternativeto.com
Coding Websites That Help Kids Learn Programming In A Fun Way in 2023
Scratch, created by MIT students, teaches coding by allowing students to create tales, games, and animations using programming blocks. There is a vibrant online community as well as a step-by-step tutorial to assist those who are just getting started. Students can also use an offline editor to revise their work. ScratchJr, a simplified version of the software, is targeted at...
Source: www.jetlearn.com
20 Best Scratch Alternatives 2023
Unlike Scratch, Snap targets not only kids but also high school and college students. The platform provides a solution for serious computer science study, while Scratch focuses on just the basics.
Source: rigorousthemes.com

Social recommendations and mentions

Based on our record, Scratch seems to be more popular. It has been mentiond 559 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Scratch mentions (559)

  • HyperCard Simulator
    Dare I say, Scratch? https://scratch.mit.edu/. - Source: Hacker News / 6 days ago
  • Ask HN: Modern Day Equivalent to HyperCard?
    LiveCode is about the closest literal logical successor to HyperCard. https://en.wikipedia.org/wiki/LiveCode?wprov=sfti1 That said, I think Scratch is a better learning environment these days and you can develop workable apps in the style of HyperCard. There are plenty of tutorials, documentation, and examples to work from. https://scratch.mit.edu. - Source: Hacker News / 2 months ago
  • Screen-free coding for children: the xylophone maze
    And https://codecombat.com, which has been around for a while now. I think this paradigm (navigating a character using "move" function invocations) is good but kind of exhausts its usefulness after a while. I question whether my daughter learns coding this way or just is playing a turn based top down platformer. The most code like thing is when you use 'loops' to have characters repeat sequences of moves. I... - Source: Hacker News / 4 months ago
  • Ask HN: Yo wants to build a game, I'm lost. What can I do?
    +1 Scratch! My son started with it, then expanded into Roblox/Lua. Children can download other people's games and experiment there. Scratch also has pre-made art, sounds, music. https://scratch.mit.edu/. - Source: Hacker News / 6 months ago
  • Ask HN: Yo wants to build a game, I'm lost. What can I do?
    I am also going to highly recommend Scratch[1]. That is what got me into a programming around that age. You can even help him make a website to host his games on. [1]: https://scratch.mit.edu/. - Source: Hacker News / 6 months ago
View more

What are some alternatives?

When comparing LiveAgent and Scratch, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Code.org - Code.org is a non-profit whose goal is to expose all students to computer programming.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Godot Engine - Feature-packed 2D and 3D open source game engine.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GDevelop - GDevelop is an open-source game making software designed to be used by everyone.

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