Software Alternatives, Accelerators & Startups

LiveAgent VS Scribd

Compare LiveAgent VS Scribd and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Scribd logo Scribd

Unlimited books, audiobooks & comics. Unparalleled discovery. Any device. $8.99/month
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Scribd Landing page
    Landing page //
    2023-10-16

Scribd

Website
scribd.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Scribd features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Scribd videos

Is Scribd Worth It?

More videos:

  • Review - Scribd Review
  • Review - Audible vs Kindle Unlimited vs Scribd Review (and why I switched)

Category Popularity

0-100% (relative to LiveAgent and Scribd)
Customer Support
100 100%
0% 0
Digital Publishing
0 0%
100% 100
Help Desk
100 100%
0% 0
eBook Reader
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Scribd.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Scribd. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Scribd

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Scribd Reviews

10 of the Best Ebook Readers for Windows, macOS, and Mobile
The reader itself is gorgeous to use and is available on iOS and Android. It’s a bright and modern app that includes a host of options to help you read content from the community. It’s not as in depth with regards to features as other solutions, but like Scribd, the experience trumps all.
Top 25 SlideShare Alternatives To Create & Share Online Presentations
With over 80million monthly active readers Scribd is the world’s most popular open platform for publishing and sharing documents of all types. You can upload your academic or business presentations to Scribd for free and share with anyone. Yes, you can embed your Scribd documents on your own website too.
Source: slidehelper.com
17 Powerful Issuu Alternatives Nobody Told You About (1 BIG winner)
When looking at the costs, Scribd is cheaper, so for anyone publishing a paid for magazine, it could be a consideration. However, the possibility to share isn’t there, and you can’t embed your publications on your website, although it is quite straightforward to load to services like Behance. But, if you are looking for something with an Issuu like PDF viewer, Scribd is not...

Social recommendations and mentions

Based on our record, Scribd seems to be more popular. It has been mentiond 54 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Scribd mentions (54)

  • “Manitoba Affidavit” 1870
    If you go to https://scribd.com and enter search term Lawrence Barkwell + Métis and change results to documents/articles, all of his 2,000+ research papers are there. He was the historian for the Louis Riel Institute and Gabriel Dumont Institute for over 20 years. Source: 7 months ago
  • Complete plans for a 2-storey residential Building
    Look on scribd.com. They have several plan sets for residential structural buildings. Source: 8 months ago
  • whats your opinion on elvis as an actor?
    Jerry Schilling speaks to this in his book, "Me and a Guy Named Elvis." Highly recommend this audiobook available for free on a trial basis at scribd.com. Source: about 1 year ago
  • whats your opinion on elvis as an actor?
    There are several Elvis ebooks and audiobooks you can access for free with a 30-day trial at scribd.com. Registration requires a credit card but you can cancel before the first payment. Source: about 1 year ago
  • f*cking scribd amex offers
    Get a $6 statement credit by using your enrolled eligible Card to make a single purchase of $11.99 or more online at scribd.com by 10/31/2023. Limit of 5 statement credits (total of $30). See terms. Source: about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Scribd, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Issuu - Issuu is the leading digital publishing platform delivering exceptional reading experiences of magazines, catalogs, and newspapers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Amazon Kindle - Amazon Kindle software lets you read ebooks on your Kindle, iPhone, iPad, PC, Mac, BlackBerry, and...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Play Books - Google Play Books lets you search, preview, and buy millions of books using Google Book Search.