Scribd Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Scribd mentions (54)

• “Manitoba Affidavit” 1870

  If you go to https://scribd.com and enter search term Lawrence Barkwell + Métis and change results to documents/articles, all of his 2,000+ research papers are there. He was the historian for the Louis Riel Institute and Gabriel Dumont Institute for over 20 years. Source: 7 months ago

• Complete plans for a 2-storey residential Building

  Look on scribd.com. They have several plan sets for residential structural buildings. Source: 8 months ago

• whats your opinion on elvis as an actor?

  Jerry Schilling speaks to this in his book, "Me and a Guy Named Elvis." Highly recommend this audiobook available for free on a trial basis at scribd.com. Source: about 1 year ago

• whats your opinion on elvis as an actor?

  There are several Elvis ebooks and audiobooks you can access for free with a 30-day trial at scribd.com. Registration requires a credit card but you can cancel before the first payment. Source: about 1 year ago

• f*cking scribd amex offers

  Get a $6 statement credit by using your enrolled eligible Card to make a single purchase of $11.99 or more online at scribd.com by 10/31/2023. Limit of 5 statement credits (total of $30). See terms. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago