Software Alternatives, Accelerators & Startups

LiveAgent VS Testsigma

Compare LiveAgent VS Testsigma and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Testsigma logo Testsigma

Complete AI-driven Test Automation platform for Web apps, Mobile apps and APIs. Simple English commands to automate complex tests easily and effectively with all the flexibility that enterprise teams need!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Testsigma Landing page
    Landing page //
    2023-07-27

Testsigma is a cloud based test automation platform for Agile & Continuous Delivery teams that simplifies automation for Web apps, iOS & Android Apps and APIs , Testsigma requires no setup or frameworks and enables teams to start automating from the first line of code

Test authoring in simple English enables everyone --SMEs, business users, manual testers regardless of coding expertise to write tests at speed. An intelligent AI-engine eliminates test flakiness with dynamic element handling , self-healing scripts and isolating affected regression tests as your application evolves.

Scale executions in no time on the cloud with 800+ browser/OS combinations and 3000+ real iOS and Android devices that are continuously available

Signup (https://testsigma.com/signup) for a free trail and see how Testsigma is unique and how this AI-driven automation software meets your automation requirements.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Testsigma features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Testsigma videos

No Testsigma videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and Testsigma)
Customer Support
100 100%
0% 0
Automated Testing
0 0%
100% 100
Help Desk
100 100%
0% 0
Software Testing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Testsigma.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Testsigma

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Testsigma Reviews

Top Selenium Alternatives
Testsigma is a cloud-based test automation platform that facilitates continuous testing with an intuitive natural language scripting approach. Its user-friendly interface is welcoming for non-technical users, while it still offers advanced functionalities for experienced testers. It supports cross-browser and cross-device testing, AI-driven maintenance, and has a strong...
Source: bugbug.io
15 Best Postman Alternatives for Automated API Testing [2022 Updated]
With No frameworks, No setup, No coding, and No cost, this postman alternative takes API testing to another level. Testsigma is a Cloud-based, end-to-end automated API testing tool that enables everyone to automate API tests right from application design and avoids the hassle of setting up environments and writing code.
Source: testsigma.com
Top 20 Best Automation Testing Tools in 2019 (Comprehensive List)
Testsigma is an AI-driven test automation tool that uses simple English to automate even complex tests and well meets the continuous delivery needs. Testsigma provides a test automation ecosystem with all the elements required for continuous testing and lets you automate Web, mobile applications and API services and supports thousands of device/OS/browser combos on the cloud...
Best Automated Testing Tools for Continuous Testing
We are currently working with Testsigma and are quite impressed with it. Testsigma uses natural language statements to create test steps and is quite easy for manual testers and for anyone getting started with Test Automation.
Source: dzone.com

Social recommendations and mentions

Based on our record, Testsigma seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Testsigma mentions (18)

  • Free no code automation tool like testproject or testim
    You should check out Testsigma. They are open source. https://testsigma.com/. Source: over 1 year ago
  • iOS App Testing Tutorial: Manual & Automation
    With iOS app testing, we test our iOS application on mobile devices (emulators or real devices, depending on the use case). Here, we pass it through various testing phases to ensure that the final version has minimum or no bugs. These can include manually inspecting the application like an end-user or running an automation framework like Appium or Testsigma. - Source: dev.to / over 1 year ago
  • 5 Best TestRail Alternatives in 2022 [Updated]
    When it comes to creating and sharing test cases, Testsigma is one of a kind among the test management tools. The simple, easy-to-use interface will guide you through hallways of a better understanding of the web-based software and will offer you real-time tutorials so that you can learn all the basics before you even get to creating test cases (I see you, noobs). - Source: dev.to / over 1 year ago
  • Test Management Process in Software Testing
    Hire programmers from India with experience and skill set, ensure clear communication and systematic task delegation among your developers and testers, and leverage an intuitive test management tool like Testsigma for better ROI. Such automated tools provide the software testers with all the accelerators and features required to create quality software. - Source: dev.to / over 1 year ago
  • Is Codeless Automation Testing Revolutionizing the Testing Industry?
    Testsigma allows you to create test cases in plain English, host them on the cloud, and run it from any browser that is hosted on the cloud. Minor application changes are automatically handled by AI. Source: almost 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Testsigma, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ghost Inspector - Easily create automated browser tests for your websites and web apps. Ensure everything works and looks the way it should. No coding required. 14 day free trial!