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LiveAgent VS Unraid

Compare LiveAgent VS Unraid and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Unraid logo Unraid

Simplicity. Flexibility. Scalability. Modularity. Unraid empowers you to build the system you’ve always wanted using your preferred hardware, software, and operating systems.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Unraid Landing page
    Landing page //
    2023-09-26

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $9.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

Unraid

Website
unraid.net
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Unraid features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Unraid videos

+ Add

8 months on unRAID

More videos:

  • Review - unRaid - One Year Later - My Thoughts
  • Review - Freenas vs Unraid vs Openmediavault : Best Nas Software 2019

Category Popularity

0-100% (relative to LiveAgent and Unraid)

LiveAgent

Unraid

Customer Support
100 100%
Customer Support
0% 0
Cloud Computing
0 0%
Cloud Computing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100

Questions and Answers

As answered by people managing LiveAgent and Unraid.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Unraid. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Unraid

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Unraid Reviews

9 Of The Best FreeNAS Alternatives For Your Storage Needs
You can use the free 30-day trial version to see if Unraid is suitable for your hardware. You will experience full functionality in the trial version without any storage device limit. However, you will require an internet connection for the trial versions.
Source: technicalustad.com
Top 7 FreeNas Alternative For Your PC
unRaid is software made to transform any computer into a NAS server. An easy to use processor clocked at 1GHz with 512MB RAM does all the tricks. In simple terms, the motherboard must provide the possibility to boot on a USB key. It doesn’t need installing disks of the same capacity. Hence, you can try the free sector repair solution if your disk isn’t working.
Source: www.sysprobs.com
Top 15 Best TrueNAS Alternatives In 2022
Network-attached storage systems, UnRAID application servers, and UnRAID virtualization hosts make up the bulk of UnRAID’s offerings.
Source: www.dashtech.org

Social recommendations and mentions

Based on our record, Unraid seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Unraid mentions (13)

  • what are your digital decluttering routines?
    Really: I've got a Synology 10-disk unit in JBOD mode (each drive independent, but see SnapRaid) containing backup of backups and recent set of 4x 14TB unopened drives. I'm working at building a new UnRaid system to contain everything; I just need to confirm the power supply max load and if I can stagger the drives to avoid the maximum inrush. RAID5 is great (but Is Not A Backup), UnRaid is a "daily" RAID5... Source: over 1 year ago
  • Build upgrade - OS advice
    As an example, I have qemu+kvm host running my VMs (NAS, plex, Nextcloud etc.). As for NAS OS, TrueNAS is a great options. With different drive size you can consider UnRAID. It allows to pool drives of a different size. https://unraid.net/product. Source: almost 2 years ago
  • my first NAS. need some input on what to buy. synology?
    You can turn a PC case into a NAS with NAS OS like openmediavault (https://www.openmediavault.org/), unraid (https://unraid.net/product), or TrueNAS Core (https://www.truenas.com/docs/core/gettingstarted/corehardwareguide/). They require +8 GB RAM (Unraid system requirements say 4 and OMV is ok with +1GB RAM). To start, I'd go with openmediavault. If you need it to be windows, say, using for anything else, you can... Source: almost 2 years ago
  • Low cost storage server - is there a need?
    Take a look at using unraid as a backup server. https://unraid.net/product. Source: about 2 years ago
  • Homelab iSCSI Resizable Storage
    In case you are interested in software options. UnRAID is a nice option. Https://unraid.net/product. Source: about 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Unraid, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TrueNAS Core - TrueNAS Core (formerly FreeNAS) is a storage operating system strong and robust enough to meet the needs of enterprise level businesses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenMediaVault - OpenMediaVault is the next generation network attached storage (NAS) solution based on Debian Linux.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

XigmaNAS - File Sharing, OS & Utilities, and Security & Privacy

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