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ManageEngine Desktop Central MSP VS SolarWinds MSP Manager

Compare ManageEngine Desktop Central MSP VS SolarWinds MSP Manager and see what are their differences

ManageEngine Desktop Central MSP logo ManageEngine Desktop Central MSP

A comprehensive endpoint management solution for managed service providers

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.
  • ManageEngine Desktop Central MSP Landing page
    Landing page //
    2023-02-02

Desktop Central MSP is comprehensive endpoint management software that helps managed service providers (MSPs) efficiently handle their clients' desktops, servers, laptops, and mobile devices from a central location. It enables MSPs to systematically manage and cater to organizations of all sizes.

  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28

ManageEngine Desktop Central MSP

$ Details
freemium
Platforms
Windows Android Web iOS Mac OSX Linux iPhone Chrome OS Windows Phone AWS VMWare

ManageEngine Desktop Central MSP features and specs

  • Analytics and Reporting
  • Patch Management
  • Billing
  • Customizable
  • Dashboards & visualizations
  • Easy to Set-up and use
  • Free Trial
  • Inventory Managment
  • Integrations
  • Application management
  • Live Chat Support
  • Mobile Apps
  • Asset Management
  • Role Based Access Control
  • Remote Desktop Access
  • Remote Control

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

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SolarWinds MSP Manager videos

SolarWinds MSP Manager

Category Popularity

0-100% (relative to ManageEngine Desktop Central MSP and SolarWinds MSP Manager)
Monitoring Tools
20 20%
80% 80
IT Management
26 26%
74% 74
MSP
17 17%
83% 83
Remote Monitoring And Management

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine Desktop Central MSP and SolarWinds MSP Manager

ManageEngine Desktop Central MSP Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

SolarWinds MSP Manager Reviews

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What are some alternatives?

When comparing ManageEngine Desktop Central MSP and SolarWinds MSP Manager, you can also consider the following products

SmartDeploy - SmartDeploy is hardware-independent imaging software that replaces traditional disk imaging software with single image management and pre-built drivers packs.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Symantec Solutions For Small Business - Protect Your Business

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Macrium Reflect - Macrium Software - the creators of Macrium Reflect backup, imaging and cloning software.

SuperOps.ai - Remote Monitoring & Management(RMM) and Professional Services Automation(PSA) platform for Managed Service Providers