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ManageEngine ServiceDesk Plus VS Lacona

Compare ManageEngine ServiceDesk Plus VS Lacona and see what are their differences

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Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Lacona logo Lacona

Fast, simple, powerful keyboard-driven commands for Mac
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Lacona Landing page
    Landing page //
    2021-09-19

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Edit details

Lacona

Website
lacona.app
Pricing URL
-
$ Details
-
Platforms
-
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Lacona features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Lacona videos

+ Add

Lacona: The Better Version of Spotlight | macOS Apps

More videos:

  • Review - Elbamar Lacona - Hotel Review
  • Review - Lacona - Natural Language Commands for your Mac - Official Kickstarter Video

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Lacona)

ManageEngine ServiceDesk Plus

Lacona

Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Mac
0 0%
Mac
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Lacona. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Lacona

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Lacona Reviews

We have no reviews of Lacona yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Lacona seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

Lacona mentions (2)

  • Ask HN: Those making $500/month on side projects in 2022 – Show and tell
    I wrote and maintain Lacona, a Mac productivity App (https://lacona.app). The majority of my revenue comes from being a part of the Setapp subscription service. - Source: Hacker News / over 2 years ago
  • Command Palette Interfaces
    I love these interfaces and use them wherever I can. On MacOS I use Alfred for launching applications, killing processes, controlling music playback, searching the web and my filesystem, swapping file tabs, and tons more. Spotlight search, which is built in, is also very competent. For the command line I use fzf which can add fuzzy search for all sorts of things. Built in its ctrl+r functionality I find very... - Source: Hacker News / about 3 years ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Lacona, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Alfred - Alfred is an award-winning app for macOS which boosts your efficiency with hotkeys, keywords, text expansion and more. Search your Mac and the web, and be more productive with custom actions to control your Mac.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

rcmd - rcmd makes app switching instantaneous!When you have a lot of apps open, finding and switching to them might feel too slow using Command-Tab or the Dock.Hold down the right side |⌘ command| and press the first letter of the app name to focus it.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Power Menu for Finder - The workflow enhancing Finder extension for Mac

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