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Mastodon VS HelpScout

Compare Mastodon VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Mastodon logo Mastodon

Mastodon is a decentralized, open source social network. This is just one part of the network, run by the main developers of the project It is not focused on any particular niche interest - everyone is welcome!

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Mastodon Landing page
    Landing page //
    2023-10-20
  • HelpScout Landing page
    Landing page //
    2023-07-14

Mastodon videos

+ Add

Mastodon - Emperor of Sand ALBUM REVIEW

More videos:

  • Review - MASTODON Emperor of Sand Album Review | Overkill Reviews
  • Review - A Closer Look at Mastodon, The Twitter Killer!
  • Review - Mastodon App: The Social Media Alternative to Twitter? | Tech News Briefing Podcast | WSJ
  • Review - 5 Reasons to DITCH TWITTER For Mastodon!
  • Review - No, Mastodon Will Not Replace Twitter

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Mastodon and HelpScout)

Mastodon

HelpScout

Social Networks
100 100%
Social Networks
0% 0
Customer Support
0 0%
Customer Support
100% 100
Social Network
100 100%
Social Network
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Mastodon and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mastodon and HelpScout

Mastodon Reviews

Top 12 Alternative Social Media Platform to Consider: An Overview
Imagine a Twitter fuelled by independent communities, not a tech giant. That's Mastodon. It's not one platform, but a network of servers, each with its own vibe, from artists and journalists to cat lovers and techies. You choose your server, connect across them, and post "toots" with longer text, images, and videos. Think open-source Twitter with more freedom and...
Source: www.theknowledgeacademy.com
The 10 Best Twitter Alternatives if You’re Thinking of Quitting X
However, the segmented nature of its network means it can take time to find and build your niche, and it won’t have the immediate, global reach of Twitter. Regarding features, Mastodon mirrors Twitter with timelines and @mentions, but it’s ad-free.
Source: smartblogger.com
4 Twitter alternatives for brands considering leaving Twitter in 2024
You won't find an algorithm on Mastodon. Instead, it shows users posts that the people they follow repost or comment on. This dynamic means it's really important to engage with your community and build organic reach.
Source: zapier.com
10+ Top Facebook Alternatives That Value Your Privacy in 2024
It is ad-free and the system does not track you or collect your data. Only servers that agree to the “Mastodon Server Covenant” (a commitment to integrity) are listed on the main site.
Source: smartblogger.com
If You Want to Leave Twitter Because of Elon Musk, These Are Your Options
The most obvious Twitter replacement is probably Mastodon, a decentralized series of social networking sites that are, in form and function, the most similar to Twitter. The one big difference is that instead of just one Twitter, it’s more like a network of Twitters that can interact with each other but don’t necessarily have to. It’s theoretically possible to be a part of...
Source: www.vice.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Mastodon seems to be a lot more popular than HelpScout. While we know about 619 links to Mastodon, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mastodon mentions (619)

  • What is your current EDC?
    I am a big time overpacker, at least until I go on a trip and hurt my ankle and then scale back. This loadout in my camera backpack is on the overpacked side https://mastodon.social/@UP8/111091984601991594 since I can't make up my mind if I want a manual focus 50mm that opens to 0.95 or if I want to do sports, birds, and a little bit of macro work with a 100-400mm zoom, or shoot stereograms, or play with a... - Source: Hacker News / 3 days ago
  • How to generate realistic people in Stable Diffusion
    I find all those photos generated by Stable Diffusion to be kind of repetitious and boring. Eking out something "interesting" is difficult, especially with limited time and low-end hardware. Interesting is highly subjective of course. I tend towards the more artistic / surrealist style, usually NSFW. Only nudes, no pornography. I've been experimenting these last few months with interesting generating... - Source: Hacker News / 9 days ago
  • Apple's Silicon Fab Next to Homes
    I cannot tell if you are joking or not. But it is obvious she is litigating in public until she gets the payoff she wants: https://mastodon.social/@ashleygjovik Of course a big corp cannot give in easily to behaviour like that as it would just open the flood gates. - Source: Hacker News / 10 days ago
  • Systemd Looks to Replace sudo with run0
    Close to nine-hundred comments¹ when Lennart posted about run0 on mastodon² a couple of months ago. ¹ https://news.ycombinator.com/item?id=40205714. - Source: Hacker News / 12 days ago
  • What's the Difference Between Mastodon, Bluesky, and Threads
    >I'm not optimistic about non tech people easily logging into mastodon.192.168.555.2.xproxy.remoteinstance2452456a1.mirror.com. Why are you trolling? Mastodon instances have normal URLs like https://mastodon.social, and you can just log in there like any other site. And there's a ton of "non-tech" people on Mastodon.. In fact the people who seem whine the most about how hard it is are the "techies" on HN. It's weird. - Source: Hacker News / 16 days ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Mastodon and HelpScout, you can also consider the following products

X (Twitter) - Connect with your friends and other fascinating people. Get in-the-moment updates on the things that interest you. And watch events unfold, in real time, from every angle.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Facebook - Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gab - Gab is an ad-free social network dedicated to free speech.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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