Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.
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Helpy.io might be a bit more popular than mention. We know about 2 links to it since March 2021 and only 2 links to mention. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I've created a demo app that inherits the idea from a tool called Mention for tracking target keywords across the web but for YouTube videos only. Source: over 1 year ago
Mention is a social media marketing tool that monitors your company’s online mentions. The app tracks your company’s social media buzz based on specific parameters. You can also get instant or periodic updates about the company. Source: over 3 years ago
Also I just randomly remembered https://helpy.io/ A company I was working for like 7 years ago was migrating to it. I can't comment if it's good or not but it's free and open-source (so you can self-host it). In fact, I specifically remember they asked me to deploy it to our VPS. Source: over 1 year ago
Do you have an idea which system fulfills these special requirements? I am currently experimenting with helpy, where users get an account when they create a ticket. Source: over 2 years ago
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