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Noggin VS Jira Service Desk

Compare Noggin VS Jira Service Desk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Noggin logo Noggin

Emergency Management

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Noggin Landing page
    Landing page //
    2023-08-24
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Noggin features and specs

  • Comprehensive Platform
    Noggin provides a wide range of functionalities encompassing crisis management, safety, and security operations, which can be crucial for organizations needing integrated solutions.
  • Customizable Solutions
    The platform offers customizable workflows and solutions that can be tailored to fit the specific needs of an organization, enhancing operational efficiency and effectiveness.
  • User-Friendly Interface
    Noggin's interface is designed to be intuitive and easy to use, which can reduce the amount of time and training needed for staff to effectively utilize the platform.
  • Scalability
    The platform supports scalability, making it suitable for both small organizations and large enterprises, allowing businesses to grow and expand their use of the platform as needed.
  • Robust Support and Training
    Noggin offers strong customer support and a variety of training resources, ensuring that users can effectively implement and use the platform.

Possible disadvantages of Noggin

  • Cost
    For smaller organizations, the cost of implementing and maintaining the Noggin platform might be prohibitive compared to simpler, less comprehensive solutions.
  • Complexity
    While comprehensive, the wide range of functionalities may require significant time to fully implement and understand, making it potentially overwhelming for some users.
  • Integration Challenges
    Depending on existing systems and tools an organization uses, there could be challenges and additional costs associated with integrating Noggin seamlessly into the current IT environment.
  • Dependence on Internet
    As a cloud-based solution, the platform's functionality is heavily reliant on a stable internet connection, which could be a limitation in areas with poor connectivity.
  • Learning Curve
    Despite its user-friendly interface, the extensive features of Noggin might present a steep learning curve for new users unfamiliar with such systems.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Noggin videos

+ Add

Back To School With Noggin! Learn With The #Noggin App

More videos:

  • Review - Noggin by John Corey Whaley Review
  • Review - Noggin App Review

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Noggin and Jira Service Desk)

Noggin

Jira Service Desk

Incident Management
100 100%
Incident Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Emergency Communications
100 100%
Emergency Communications
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Noggin and Jira Service Desk

Noggin Reviews

We have no reviews of Noggin yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, Noggin seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Noggin mentions (1)

  • An oldie, but it still makes me smile.
    Actually yeah, been using that since support ended and I've found a ton of games I didn't even remember existed until I saw them and had a bunch of forgotten memories rush back. There was this little talking hand on noggin.com that I had watched over and over as a kid that I totally forgot about until I found it on flashpoint. Source: about 4 years ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Noggin and Jira Service Desk, you can also consider the following products

DisasterLAN - Customer-Driven Solutions for Real World Challenges

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ArcGIS for Emergency Management - Deploy GIS to EOCs, executives, and consituents using ready-to-use templates, apps, and tools designed for Emergency Management.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Veoci - You know how to keep your people, organization, and community safe through any crisis. Veoci is here to make sure that happens, comprehensively. There is no other software solution like Veoci.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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