Obsidian is a financial analytics platform for SaaS companies that assigns cost to each user action and helps you build P&L at a customer level. Obsidian is the first unit economics intelligence platform, which help you measure metrics at a customer level. This will enable you to optimise your sales, marketing, and operations.
With Obsidian you can track customer P&L, find expensive features and vendors, and look at real-time customer profiles.
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SaaS companies looking to optimise their sales, marketing, and operations by understanding their customer economics. This includes decision-makers in finance, sales, marketing, and product teams.
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Obsidian Analytics is the first platform to offer unit economics intelligence specifically for SaaS companies, allowing customer-level profitability analysis and cost assignment to individual user actions.
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We are the first to create unit economics intelligence, giving you
ObsidianLaunch.co's answer
Obsidian Analytics was born as many SaaS companies struggle to accurately measure and optimise their unit economics (a problem we were struggling with before). So, we created a comprehensive, customer-centric view of profitability, enabling businesses to make informed decisions about their product, pricing, and growth strategies. By leveraging advanced analytics and integrating with existing data pipelines, Obsidian Analytics aims to empower SaaS companies with the insights they need to drive sustainable growth and profitability.
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Vue for client side, databases (PostgreSQL, MongoDB), and cloud infrastructure (GCP).
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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