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OnBoard VS HelpScout

Compare OnBoard VS HelpScout and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OnBoard logo OnBoard

OnBoard’s board intelligence platform simplifies complex board processes to make board meetings more effective.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • OnBoard Landing page
    Landing page //
    2021-04-17

OnBoard is a board intelligence platform that simplifies board meeting management and empowers more informed decision-making, more secure remote meetings, and real-time accessibility from any device.

Now more than ever, you need board & leadership meeting management that's comprehensive, secure, agile, and simple to use. Streamline meeting preparation & provide your leaders with accurate timely information across all devices. Remote-ready with Zoom integration for you to govern confidently from anywhere.

Users can compile and co-author board books and materials with auto-save automatically and the ability to instantly sync content across all user's devices—including desktops, laptops, tablets (including Android, iPad, Kindle Fire, and Windows Surface), and smartphones (Android and iPhone). Annotate board materials directly with searchable notes. OnBoard includes remote data swipe functionality, surveys & questionnaires, multi-board & multi-org support, and secure messenger for 1:1 discussion or group discussion.

Take advantage of Onboard’s no-strings-attached free trial to test before you invest.

  • HelpScout Landing page
    Landing page //
    2023-07-14

OnBoard

Website
onboardmeetings.com
Pricing URL
Official OnBoard Pricing
$ Details
paid Free Trial
Platforms
Browser Android iOS Web Windows Mac OSX Google Chrome Firefox Safari iPhone Internet Explorer Windows Phone Linux Cross Platform Zoom Chrome OS Blackberry Kindle Fire Kindle
Release Date
2003 April
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

OnBoard features and specs

  • Clean UI: Yes
  • Free Trial: Yes
  • Analytics and Reporting: Yes
  • Integrations: Yes
  • Easy to Set-up and use: Yes
  • Access Control: Yes
  • Attendance Management: Yes
  • Collaboration Tools: Yes
  • Compliance Management: Yes
  • Content Library: Yes
  • Data Import/Export: Yes
  • Discussion Board: Yes
  • Document Review: Yes
  • Electronic Signature Capture: Yes
  • Filtered Views: Yes
  • Monitoring: Yes
  • Remote Document Access: Yes
  • Secure Data Storage: Yes
  • Synchronization Management: Yes
  • Voting: Yes
  • Activity Dashboard: Yes
  • Automatic Notifications: Yes
  • Contact Database: Yes
  • Content Management: Yes
  • Data Synchronization: Yes
  • Document Distribution: Yes
  • Mobile apps: Yes
  • Document Storage: Yes
  • Event Management: Yes
  • Message Board: Yes
  • Offline Access: Yes
  • Resource Management: Yes
  • SSL Security: Yes
  • Time & Attendance Tracking: Yes
  • Approval Process Control: Yes
  • Biometrics: Yes
  • Collaborative Workspace: Yes
  • Content Filtering: Yes
  • Content Repository: Yes
  • Digital Signature: Yes
  • Document Publishing: Yes
  • Drag & Drop Interface: Yes
  • Event Scheduling: Yes
  • Microsoft Outlook Integration: Yes
  • Permission Management: Yes
  • Search Functionality: Yes
  • Survey Management: Yes
  • Private and Group Messaging: Yes
  • Remote/Idle Wipe: Yes
  • Engagement Analytics: Yes
  • Office 365 Integration: Yes
  • Zoom Integration: Yes
  • Task management: Yes
  • Meeting minutes: Yes
  • Meeting Minutes: Yes
  • Agenda Builder: Yes
  • Board Assessement: Yes
  • Skills Tracking: Yes

HelpScout features and specs

No features have been listed yet.

OnBoard videos

+ Add

OnBoard Board Intelligence Platform

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to OnBoard and HelpScout)

OnBoard

HelpScout

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Board Meeting Management
100 100%
Board Meeting Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using OnBoard and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OnBoard and HelpScout

OnBoard Reviews

We have no reviews of OnBoard yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OnBoard mentions (0)

We have not tracked any mentions of OnBoard yet. Tracking of OnBoard recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing OnBoard and HelpScout, you can also consider the following products

BoardEffect - BoardEffect is a board meeting software helps boards prepare for and hold the board meeting efficiently.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Azeus Convene - Don’t just meet — Convene. The Smart, Simple, and Secure Board Portal Software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Diligent Board Management Software - Board Management Software goes beyond board books to manage the full scope of a board’s needs. Learn how Diligent can innovate your board meeting todays.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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