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OPNsense VS HelpScout

Compare OPNsense VS HelpScout and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OPNsense logo OPNsense

OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • OPNsense Landing page
    Landing page //
    2021-12-26
  • HelpScout Landing page
    Landing page //
    2023-07-14

OPNsense videos

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Introduction to OPNSense firewall the PFsense fork. Overview

More videos:

  • Review - pfSense vs OPNsense
  • Review - ✅ OPNsense Install - not what i was expecting!

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to OPNsense and HelpScout)

OPNsense

HelpScout

Operating Systems
100 100%
Operating Systems
0% 0
Customer Support
0 0%
Customer Support
100% 100
Perimeter Security And Firewalls
100 100%
Perimeter Security And Firewalls
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using OPNsense and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OPNsense and HelpScout

OPNsense Reviews

Best pfSense Software Alternatives and Competitors
OPNsense is the best open-source and free firewall alternative to pfSense Software. OPNsense is a user-friendly, open-source, FreeBSD firewall and router. Most of the same capabilities are available in this fork of pfSense Software. It distinguishes itself from other firewalls by combining highly sophisticated features with an open-source system. First, the OPNsense firewall...
Source: www.zenarmor.com
The Best Open Source Router OS Software for Large or Small Networks
OPNsense is an open-source router OS software that is based on FreeBSD. It is designed to be used as a firewall, router, and VPN gateway, and it includes a range of advanced networking features. OPNsense is a fork of the pfSense project, and it is actively maintained by the OPNsense community.
Source: www.comparitech.com
Best free Linux router and firewall distributions of 2023
OPNsense makes the top of the list in 2023 because, for the last four years of maintaining this list, it has proved to be one of the most quickly developing operating systems on the market. It's an easy to use, mature system with a slick UI. OPNSense includes most, if not all, features found in expensive enterprise commercial firewalls. It has the quality of a commercial...
Source: teklager.se
11 Best pfsense Alternatives To Secure Your Network
By screening out unnecessary network traffic and malicious apps, firewall software protects networks and computers from attacks. For safeguarding your secure network from malware attacks and unauthorized access, OPNsenseis arguably top on our list of pfSense alternatives.
Source: technicalustad.com
Top 7 pfSense Alternatives
OPNSense is a rising star in the router software arena. It is powered by HardenedBSD, which is a security-oriented fork of FreeBSD. Its current development pace is rapid, and it’s packed with features. It also has one of the best user interfaces of all of these options. Like a lot of these options, its primary weakness is its Wi-Fi support. A lot of OPNSense users started...
Source: hometechhacker.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, OPNsense seems to be a lot more popular than HelpScout. While we know about 94 links to OPNsense, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OPNsense mentions (94)

  • How to bypass public IP and NAT
    Firmware's like Asuswrt-Merlin or OpenWRT can support dynamic-dns, or you can do like I do and run something like OPNsense in an x86 VM with a NIC passed through, or buy an inexpensive firewall appliance (up to 500mbps/1gbps/10gbps). Source: 7 months ago
  • Stop ISP from getting into my Router
    The easiest solution is to buy your own router, set it up, disable the router functionality on the Fritzbox 7590 and plug your router into it. It'll be cheaper and easier than a Cisco Firewall, but if you want to go the dedicated firewall route then I would recommenced OPNsense. Source: 7 months ago
  • OpenBSD Innovations
    BSDs may not have a significant presence on desktops, but they're well known in the networking world for their reliability. They also were the foundation used to build OSes for specific applications. OpnSense and XigmaNAS, for example, are two excellent FreeBSD based applications aimed at firewalling/security and NAS/services. https://opnsense.org/ https://xigmanas.com/xnaswp/. - Source: Hacker News / 12 months ago
  • Switches That You Actually Own
    For switches? OpenWrt supports a few models toward the lower end, and SONiC support a bunch at the higher-end datacenter ToR market, but none of these options are SME production-ready like Linux servers or OPNsense firewalls. Source: about 1 year ago
  • Having to pay postage to ship back a DoA product sucks from a customer perspective
    That’s a stupid policy, and it looks like one of my UDMs is defective. I’m an idiot for not just buying good quality open boxes and putting https://opnsense.org/ on them. 🤦🏻‍♂️. Source: about 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing OPNsense and HelpScout, you can also consider the following products

pfSense - pfSense is a free and open source firewall and router that also features unified threat management, load balancing, multi WAN, and more

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MikroTik RouterOS - The main product of MikroTik is a Linux-based operating system known as MikroTik RouterOS.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenWrt - OpenWrt is an open-source firmware based on Linux for wireless routers

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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