Software Alternatives, Accelerators & Startups

osTicket VS ChatBot

Compare osTicket VS ChatBot and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

ChatBot logo ChatBot

Easy to use chatbot platform for business
  • osTicket Landing page
    Landing page //
    2023-04-21

  • ChatBot Landing page
    Landing page //
    2023-04-28

ChatBot is a platform that lets you create your own chatbots with no programming skills.

Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

ChatBot videos

Chatbot Review + Series Finale: Russell Brunson vs. Tim Ferriss | Battle of the Bots

More videos:

  • Review - Crazy chatbots review: Mitsuku, Cleverbot, Jabberwacky. Part I
  • Review - Top Ten Most Innovative Chatbots in the World | Global Tech Council

Category Popularity

0-100% (relative to osTicket and ChatBot)
Customer Support
63 63%
37% 37
Chatbots
0 0%
100% 100
Help Desk
100 100%
0% 0
AI
0 0%
100% 100

User comments

Share your experience with using osTicket and ChatBot. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and ChatBot

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

ChatBot Reviews

Top 7 Chatbot Solutions Ideal for Small Businesses
Manually addressing the queries of every website visitor poses a substantial drain on time and resources for small businesses. Chatbots, however, provide an instantaneous response mechanism, swiftly catering to visitor inquiries and guiding them through the website interface. This not only aids in retaining visitor engagement but also facilitates the accumulation of crucial...
A Comprehensive Examination of the Top 5 Chat Automation Solutions
At the core of ChatBot's offerings lies its visual chatbot builder, which empowers users to tailor bot responses and customize customer interactions with ease, employing a drag-and-drop interface for conversation block placement. Notably, users can craft AI chatbots independently of third-party providers such as OpenAI or Google Bard.
Top 20 Replika Alternatives for AI Chatbots
Chatbot.io integrates with different messaging platforms like Facebook Messenger, Slack, and Telegram as well as support for a variety of programming languages. The platform also provides analysis and monitoring tools that assist users in tracking and analyzing the performance of their chatbot. In the end, Chatbot.io is a comprehensive chatbot development platform that...

Social recommendations and mentions

Based on our record, osTicket should be more popular than ChatBot. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 10 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 12 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

ChatBot mentions (4)

  • ChatGPT-like AI trained on your store
    Intercom, Solvvy, chatbot.com, helpshift etc the list goes on. Source: over 1 year ago
  • Is a career in AI/ML worth it?
    Engineering is definitely going to be the harder path to take to get into Ai but also more lucrative. I started off in UX design which is in high demand right now, everyone is looking for designers. Many places offer quick design certificates but do your research before picking one. Build up a portfolio of work that you've done. Play around with bot builder programs like IBM's Watson. Check out chatbot.com, they... Source: almost 3 years ago
  • Is a career in AI/ML worth it?
    So my tips for you would be: create a personal website (I like squarespace), learn how add a bot to your site using programs like chatbot.com, start networking (LinkedIn is helpful), start building a portfolio of case studies, watch lots of youtube videos. Source: almost 3 years ago
  • Chatbot builder suggestions
    Dialogflow CX is the most advanced dialog model with a combination of intents, events and a state machine for every flow. However the interface is somewhat limited and a lot of features are expected to be done in your fulfilment backend with code that are available in the gui in watson or chatbot.com if you run your own backend server anyways and want to invest a bit in building the best solution possible, this... Source: about 3 years ago

What are some alternatives?

When comparing osTicket and ChatBot, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.