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OTRS Business Solution VS OTRS ITSM

Compare OTRS Business Solution VS OTRS ITSM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

OTRS Business Solution features and specs

No features have been listed yet.

OTRS ITSM features and specs

  • Customizability
    OTRS ITSM is highly customizable, allowing organizations to tailor the software to their specific processes and workflows. This flexibility makes it suitable for a wide range of IT service management needs.
  • Comprehensive ITIL Support
    The system supports numerous ITIL processes, including incident management, problem management, and change management, helping organizations to implement ITIL-based best practices effectively.
  • User-Friendly Interface
    OTRS ITSM features a user-friendly interface that facilitates easy navigation and operation, which can enhance user satisfaction and productivity.
  • Strong Community Support
    Being open-source software, OTRS enjoys strong community support, which can be a valuable resource for troubleshooting and finding customized solutions.
  • Cost-Effective
    The open-source nature of OTRS means that it can be a more cost-effective solution compared to proprietary ITSM tools, especially for organizations with limited budgets.

Possible disadvantages of OTRS ITSM

  • Complexity in Setup
    Due to its high level of customizability, setting up OTRS ITSM can be complex and may require a significant time investment to configure it according to organizational requirements.
  • Need for Technical Expertise
    Implementing and maintaining OTRS ITSM can require technical expertise, which might necessitate hiring specialized staff or investing in training.
  • Limited Out-of-the-Box Features
    While OTRS ITSM supports many ITIL processes, it may have fewer out-of-the-box features compared to other ITSM solutions, requiring additional customization to meet all organizational needs.
  • Performance Issues with Large Data
    Some users report performance issues when handling large volumes of data, which can impact the efficiency of the system, especially in large organizations.
  • Less Frequent Updates
    Compared to some other ITSM tools, the updates and new feature rollouts for OTRS may be less frequent, potentially leaving users waiting for needed enhancements.

OTRS Business Solution videos

+ Add

OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to OTRS Business Solution and OTRS ITSM)

OTRS Business Solution

OTRS ITSM

Help Desk
32 32%
Help Desk
68% 68
Customer Service
35 35%
Customer Service
65% 65
Customer Support
30 30%
Customer Support
70% 70
Help Desk And Ticketing
49 49%
Help Desk And Ticketing
51% 51

User comments

Share your experience with using OTRS Business Solution and OTRS ITSM. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, OTRS Business Solution seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 2 years ago

OTRS ITSM mentions (0)

We have not tracked any mentions of OTRS ITSM yet. Tracking of OTRS ITSM recommendations started around Mar 2021.

What are some alternatives?

When comparing OTRS Business Solution and OTRS ITSM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

OpenSupports - Simple open source ticket system with user system and modern design.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

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