OTRS ITSM
OTRS ITSM is a fundamental solution for IT Service Management organizations.
Some of the top features or benefits of OTRS ITSM are: Customizability, Comprehensive ITIL Support, User-Friendly Interface, Strong Community Support, and Cost-Effective. You can visit the info page to learn more.
Best OTRS ITSM Alternatives & Competitors in 2025
The best OTRS ITSM alternatives based on verified products, community votes, reviews and other factors.
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Open-Source Alternatives.
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Try for freeHolistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
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/zendesk-alternativesZendesk is a beautiful, lightweight help-desk solution.
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/opensupports-alternativesSimple open source ticket system with user system and modern design.
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/freshdesk-alternativesFreshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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/servicenow-alternativesServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
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/osticket-alternativesosTicket is a widely-used open source support ticket system.
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/freshservice-alternativesFreshservice: the one-stop cloud solution for all your IT management needs.
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/zammad-alternativesThe Zammad - Help Desk and Ticket System - Community Page
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/itop-alternativesBy your side to empower your team and bring your customer service to another level
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/otrs-business-solution-alternativesThe OTRS Business Solution™ helps to improve your service quality at an
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/jira-service-desk-alternativesIT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
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/userecho-alternativesUserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
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/echolon-alternatives
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
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/manageengine-servicedesk-plus-alternativesOver 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
OTRS ITSM discussion
